Out-of-the-box Skills for Jira

This article lists out the number of out-of-the-box skills for Jira which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.

Note

To import these skills into your bot, please contact support@serviceaide.com and request the IT Support Skills import file. They will send you zip file that is formatted with all these skills and attributes and can be imported into your bot from Bot/Skills by clicking the ... (more options) button. It is strongly suggested that you do this first on your Staging environment. Attributes cannot be deleted.

	Skills	Description	Permission	Top Phrases to Trigger the Skill
1	Create an issue	To create an issue (list).	Developer	Create an issue.
2	Create a bug	To create a bug.	Developer	Create a bug.
3	Create a task	To create a task.	Developer	Create a task.
4	Create a story	To create a story.	Developer	Create a story.
5	Create an epic	To create an epic.	Developer	Create an epic.
6	View an issue	To view an issue (Bug, Task, Story, Epic).	Developer	View an issue, view a bug, view a task, view a story, view an epic.
7	Assign an issue to a user.	To assign an issue (Bug, Task, Story, Epic).	Developer	Assign an issue to an user, Assign an issue to a user, assign an issue, assign a bug to an user, assign a task to an user, assign a story to an user, assign a epic to an user.
8	View issues assigned to a user	To view issues (Bug, Task, Story, Epic) assigned to a user	Developer	View issues assigned to a user, view bug assigned to an user, view task assigned to an user, view story assigned to an user, view epic assigned to an user.
9	Update summary of an issue.	To update summary of an issue (Bug, Task, Story, Epic).	Developer	Update summary of an issue, update summary, update summary of a bug, update summary of a task, update summary of a story, update summary of an epic.
10	Update description of an issue.	To update description of an issue (Bug, Task, Story, Epic).	Developer	Update description of an issue, update description, update description of a bug, update description of a task, update description of a story, update description of an epic.
11	Update priority of an issue.	To update priority of an issue (Bug, Task, Story, Epic).	Developer	Update priority of an issue, update priority, update priority of a bug, update priority of a task, update priority of a story, update priority of an epic.
12	Add a worklog to an issue.	To add a worklog to an issue (Bug, Task, Story, Epic).	Developer	Add a worklog to an issue, add a worklog to a bug, add a worklog to a task, add a worklog to a story, add a worklog to an epic.
13	Add a comment to an issue.	To add a comment to an issue (Bug, Task, Story, Epic).	Developer	Add a comment to an issue, add a comment, add a comment to a bug, add a comment to a task, add a comment to a story, add a comment to an epic.
14	Add an attachment to an issue.	To add an attachment to an issue (Bug, Task, Story, Epic).	Developer	Add an attachment to an issue, add an attachment.
15	Delete an issue.	To delete an issue (Bug, Task, Story, Epic).	Administrator	Delete an issue, delete a task, delete a story, delete a bug, delete a defect, delete an epic.
16	View sprints	To view sprints.	Developer	View sprints

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