Tenant Information is the default tab that appears on the Settings page. This page provides the key values for your Luma instance. These values are useful for communicating with support and defining inbound integrations. The following Tenant details are available on this page, as shown below.

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The Details section contains the following information:

• Name: The tenant name.

• Tenant: This is your Tenant name that is used when logging into the Skills Builder interface. A customer can provide this name prior to the creation of the Luma environment.

• Description: A brief information about the tenant.

• Tenant ID: The tenant ID which must fall in the range from 1000 to 999999999. If you do not specify the tenant id, it is auto-generated after the tenant is created.

• Tenant External ID: This is the unique identifier used by external applications to communicate with this Tenant.

KPI Settings

KPI settings work in tandem with the KPI metrics set in Skill creation. This helps in populating the KPI dashboard under Bot and helps view the KPI calculations. This section contains the following information:

• Average Support Agent Cost Per Hour: Average support cost of Agent per Hour. The cost saved metrics use this value in the application and calculates the cost saved against Deflected Support Requests, Automated Resolutions, Agent Assistance, and Follow-Ups and provide total Cost-saving details. The value is set per Hour. While calculating the cost for the KPI Dashboard Metrics, it will be converted to cost per minute.

  • The default value is set to 50

• Average Support Agent Time saved for follow-up in Minutes: Defines the average time saved for Support Agent by triggering/automatically doing the follow-up process from Luma.

  • The default value is set to 5 minutes.

• Currency: The currency selected here is used to represent metrics on the Dashboard.

  • The default value is set to Dollars (United States)-USD-$. You may edit the currency as per your country-specific currency.

Messages Limits

In this section, you can limit the number of messages a Registered or Guest User can send to the Virtual Agent in 1 minute. This has been implemented as a security mechanism to prevent any malicious attacks on the users' sensitive data or to overrun Bot to slow it down. The Tenant administrator can change the Messages Limit configuration as required. By default, the limit is set to 60 messages/minute per channel, i.e., the User can send up to 60 messages per minute to the bot on a channel. The maximum limit allowed is 300.

Upon reaching the configured limit, the user/channel user account is disabled and the user cannot send any further messages to the Bot.

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Settings

Enable Catalog Search: By default this option is not checked. If your tenant has service catalogs then you can enable this option to ensure the default search looks for the catalogs during the skill conversation.

Enable Group-Domain Based Permission: By default this option is not checked. You can now restrict access to conversation logs based on the domain or user’s intent, ensuring only authorized users from a specific department or group have access to conversation details. As a tenant administrator, you can enable Group/Domain-based permission for your tenant. Once enabled, only the ‘Default admin’ can manage domains and corresponding admin groups/associated users.