Training History

1 Manual
2 Automated

As a tenant administrator or Developer, you want to view all Training activities done on the Skills in your Tenant. When an unmatched phrase is associated to a skill in Luma through Supervised training or Automated training, it is logged in Training history. This ensures that all the updates are well managed and it is easy to trace back the changes done to the skill at any given time.

To view the Training history for your Tenant, Navigate to the Supervised Training → History tab.

Training history is divided into two sections:

Manual
Automated

Manual

This section lists all the Phrases associated to a skill using Supervised training. Below information is available for each phrase in the list:

Phrase: Displays the phrase used to train the skill i.e. unmatched phrase that was associated to the Skill.
Conversations: Displays the total number of conversations in which the unmatched phrase was used by the user during the conversation with Luma Virtual Agent
Trained on: Displays the date and time details when the training was done.
Trained by: Displays Administrator or Developer details who trained the Skill using the Unmatched phrase.
Trained Skill: Displays the name of the Skill that was trained with the Unmatched phrase.

Search for a required phrase using Phrase, Trained By, or Trained Skill in the Search field and press Enter.

Click on the Conversations count, to view more details about the phrase, user’s request, and its context. You will be redirected to the Conversation History page with conversation details. Refer to Conversation History for more details.

Click on Trained Skill, to view details of the skill that was trained using the phrase. You will be redirected to the Skills screen with skill details. Refer to Create and Manage Skills for more details.

You may sort the list on any of the columns in ascending/descending, or alphabetical order by clicking the column header.
Click on the Refresh button to repopulate the list with the latest training logs

Automated

This section lists all phrases that have been automatically associated to skills in Luma through Automated Training. Below information is available for each phrase in the list:

Phrase: Displays the phrase used to train the skill i.e. unmatched phrase that was associated to the Skill.
Trained on: Displays the date and time details when the phrase was associated with the skill.
Trained by: Displays user details who used the phrase to execute the skill.
Channel: Displays Channel name on which the phrase was used
NLP Score/Confirmation Threshold: The field indicates the NLP score of the phrase against the trained skill and the Confirmation Threshold for the tenant when Luma was trained on the phrase.
Trained Skill: Displays the name of the Skill that was trained with the Unmatched phrase.

Search for a required phrase using Phrase, Trained By, or Trained Skill in the Search field and press Enter.

Click on the phrase, to view more details on the user’s request and its context. You will be redirected to the Conversation History page with conversation details. Refer to Conversation History for more details.

Click on Trained Skill, to view details of the skill that was trained using the phrase. You will be redirected to the Skills screen with skill details. Refer to Create and Manage Skills for more details.

You may sort the list on any of the columns in ascending/descending, or alphabetical order by clicking the column header.
Click on the Refresh button to repopulate the list with the latest training logs

If a skill has been trained with an incorrect phrase through Automated Training, the phrase should be manually removed from the Skill. Build and Publish process should be run for changes to take effect.