Published Fixes

VSA-13804

String having \u unicode character was failing

VSA-13807

User Role change using API was failing

VSA-13799

Intermittent issue while searching for Knowledge management from VA

VSA-13529

Issue to open KM logs from a conversation history search in Luma- non English Tenant

VSA-13347

Translation Issue in Followup Messages

VSA-13294

Unable to open a skill

VSA-13254

Conversation error due to the change in the datatype of the local attribute.

VSA-13215

Subflow session is not listing more than 9 occurrences in skills when the start is selected

VSA-13209

Unable to open Channels Notifications with template message due to incorrect format

VSA-13194

Issue with Evaluating rule with multiple operators

VSA-13184

Unable to attach empty file in a skill flow

VSA-13156

Reporting performance in the new Advanced Dashboard (Beta) due to large set of data

VSA-13137

Unable to download Monthly License Consumption Report getting blank

VSA-13122

Data mismatch in Luma Dashboard Agent Chat Survey Report on Dashboard and downloaded report

VSA-13029

UI Translation Issue - Multiple modules

VSA-13024

Storing the Capture Feedback utility

VSA-13030

Skill Launch from execution Path is not working

VSA-13043

Gen AI Tasks / Prompts are not available

VSA-12884

Bot not responding to user on Whatsapp channel due to incorrect message type

VSA-12510

Agent unable to close the conversation with the user due to an error

VSA-12422

Issue using Cards Prompt Decision

VSA-12405

Card of message "quick replies" always on bold

VSA-12403

Issue with "Suggest Skill" in visual design

VSA-12402

Migrate to Visual Designer not working correctly

VSA-12422

Issue using Decision Cards Prompt from Designer

VSA-12403

Issue with "Suggest Skill" in visual designer

VSA-12402

Skill Migration to Visual Designer not working correctly

VSA-11879

Integration email template sending unconfigured text

VSA-11818

Unable to execute automation workflow after VA 3.0.0 upgrade

VSA-11390

Errors during conversations. Due to Integration call timeout, Luma throughs RASA related exception.

VSA-11397

Follow ups configured for Approval Tickets not working. Follow ups are not being sent to the appropriate set of users.

VSA-11369

The KPI report on Luma Dashboard does not contain the follow-up configuration name

VSA-11351

User is receives Timeout message multiple time in case conversation is closed due to no response from user

VSA-11312

User unable to communicate through Whatsapp or MS-Teams channel

VSA-11028

RASA exception errors due to Upload and Download API performance.

VSA-11300

New User unable to communicate through MS-Teams channel. New users are not getting recognized and there are no messages in the conversation.

VSA-11089

Users unable to view messages in the Web Widget. The user conversation is stuck in the Support Agent mode. Also critical waiting timeout code is not gracefully handling when the service bus is down. Ideally, user should be reset to BOT mode

VSA-11079

Follow-up for the approval tickets not working correctly. Incorrect notifications are sent in case only one record is processed for follow-up.

VSA-11200

Issue with skill execution. In case of ambiguity, Luma executes the top skill even if the user does not have the permission to execute the skill. Ideally, Luma should execute the next permitted skill that is within the proximity.

VSA-11198

Error while creating a SOAP operation

VSA-11133

Issue with Build and Publish. Due to SageMaker instance configuration the Build and Publish process fails.

VSA-11130

Error with Conversation report on the Dashboard. The conversation message report is being generated with blank entries due to the typing event.

VSA-11128

Scheduler Service Health check failure due to memory usage

VSA-11127

Chat history in the Luma chat channel does not appear correctly. Luma shows dates only for most recent past chat history.

VSA-11126

User Sync issues between ISM and Luma. There is a mismatch in the active users available in ISM and users available or license allocated in Luma.

VSA-11112

Unable to Download the License Consumption Report. Performance issue while downloading the license report.

VSA-11048

Error on Usage Dashboard error for burger king

VSA-11030

Issue with Agent Chat Console Settings. Unable to edit the message that the user is receiving when trying to transfer to a Support Agent. update the message.

VSA-11026

Supervised Training UI error: Upon marking a phrase as Reviewed, the Unresolved items count on the page is not updated.

VSA-10999

Intermittent Performance Issue: Bot takes longer to response.

VSA-10989

Issue with new tenant provisioning after new installation on AWS

VSA-10975

Luma Chat Channel MSTeams not responding

VSA-10966

Incorrect dashboard: The conversation counts on the Agent Chat Dashboard does not reflect the correct data.

VSA-10954

Luma response on the Infobip whats app channel is not displayed correctly.

VSA-10985

Techinical error with the integration gateway.

VSA-10991

LUMA Virtual Agent takes longer to respond sporadically. Bot takes approx. 20 seconds to respond.

VSA-11033

Build and Publish process fails due to incorrect OOTB Skill type.

VSA-10966

Correct data not visible on Agent Chat Dashboard. Conversation events are not captured correctly, due to which the dashboard data is also not captured.

VSA-10935

Issue with Skill adoption Dashboard. Skill requests that are not fulfilled due to user permission issue are being counted for Skill Adoption dashboard.

VSA-10938

Support for configurable max http pool connections in VSA botconnector

VSA-10932

The skill command prefix is currently case sensitive. For improved user experience, the skill command prefix should not be case sensitive.

VSA-10939

Change wait_timeout for mysql server

VSA-10905

Accent and Case Sensitive issues in Portuguese tenant.

VSA-10911

Issue with Build and Publish. Graceful handling of Build & Publish jobs on NLU Extensions startup

VSA-10913

Small talk phrases are not working when specific categories are enabled

VSA-10920

Phrases do not work if the System Skills are updated after build & publish has triggered

VSA-10895

Issue with saving skills with ‘Suggest Skills’ step. Due to the KPI migration as the last step in the conversation flow, any changes to the skill with 'Suggest Skill’ cannot be saved.

VSA-10893

KPI Calculations do not support decimal values. KPI Settings allow to save decimal values but the decimals are not supported for KPI calculations. Due to the decimal values, the calculations fail and the KPI dashboard data is not captured.

VSA-10847

The Luma Conversation report exported in .CSV on the Usgae Dashboard shows disorganized data.

VSA-10880

While exporting and importing a skill into Luma, Instance configuration is replaced with the default instance even if the skill is not configured with any instance.

VSA-10879

User registration verification waiting and error messages are not translated in the bot language

VSA-10873

User Auto-Registration Process is taking longer time than expected to complete

VSA-10812

Search response generated from Luma Knowledge is not sorted according to confidence score or confidence band. The result display order keeps changing for every request.

VSA-10805

Issue when publishing skill. Luma Virtual Agent is taking longer publishing time and is not responsive during Build and Publish.

VSA-10798

Intermittent issue with Skill execution. Customer unable to execute skills due to permission error.

VSA-10816

Avoid full dialog training when a skill is inactivated. Dialog training triggered due to the inactivation of the skills, causes increased build & publish time.

VSA-10782

CSDM contact correlation issue: When the user name in 'username' column is too long, data is getting truncated during contact correlation.

VSA-10766

Synonym not working during Attribute Validation. Currently system validates against one single value and does not  consider the synonym values.

VSA-10796

Conversation Usage report is failing with sort buffer size error

VSA-10787

Issue with Operation Override: Unable to update file attribute when overriding the operation.

VSA-10786

Skill Suggestion configurations for ‘Anonymous’ group are missed when Skill Suggestions for any other group is updated.

VSA-10726

Attributes with long text messages are getting truncated.

VSA-10764

Unable to upload files/ attachments in MS Teams

VSA-10576

Issue with removing skill from the Suggest Skill list with Custom Display order.

VSA-10618

Localization issue: On User Administration screen, Labels for Roles (End User, Support Agent, Developer, Administrator) are not localized in any locale.

VSA-10614

When executing Support Agent actions from Agent chat Console, inactive support agent actions are also available in the Select Action dropdown.

VSA-10612

When presenting Suggested skills, only the skills with permissions to the user’s Default group are displayed. Any skills with permission to the user’s custom group are not displayed.

VSA-10603

While adding worklog through Support Agent Action, extra new line character (\n) is added to the ticket worklog.

VSA-10594

Unable to update business hours schedule and message for Default Support Team group.