Out-of-the-box Skills for ChangeGear
- sneha.tripathi
This article lists out the out-of-the-box skills for ChangeGear which the Tenant Administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.
To import these skills into your bot, please contact Serviceaide Support Team and request for the Skills import file. You will receive a zip file that is formatted with all these skills, attributes and can be imported into your bot using Bot Export and Import feature.
It is strongly suggested that you do this first in your Staging environment and then import it into the Production environment. Attributes cannot be deleted.
Skills | Description | Permission | Top Phrases to Trigger the Skill | |
|---|---|---|---|---|
1 | Show unassigned Ticket | To view unassigned Ticket based on ticket type | End User | Show tickets unassigned |
2 | Show unassigned problem tickets  | To view unassigned problem tickets | End User | Get unassigned problem tickets |
3 | Show unassigned change tickets | To view unassigned change tickets | End User | Get unassigned change tickets |
4 | Show Tickets based on Status | To display ticket list with based on Status | End User | View tickets based on status |
5 | Show Incident tickets based on SLA status | To display Incident Tickets with a specific SLA status | End User | Show Incident tickets based on SLA status |
6 | Show ticket details | View details of a specific ticket | End User | show ticket 10 |
7 | Show Pending Approval tickets | View list of tickets that are pending Approval tickets | End User | Show Pending Approval tickets |
8 | Show my problem tickets | View the list of my problem Tickets in open status | End User | show problem tickets |
9 | Show my open tickets | View the list of my Tickets in open status | End User | Show open tickets |
10 | Show my changes | View the list of my change requests in open status | End User | view my changes |
11 | Search Knowledge Articles | Search Knowledge Articles | End User | Search Knowledge Articles |
12 | Notify User | Send notification messages to User | End User | Message User 642 |
13 | Get Last Notes for Incident | Get Last Notes added for a specific Incident ticket | End User | show last notes for incident 56 |
14 | Get Last Notes for Change | Get Last Notes for added for a specific Change request | End User | Get Last Notes for Change 452 |
15 | Create task to Problem ticket | Create task for a Problem ticket | End User | create task to Problem ticket 312 |
16 | Create ServiceRequest | To create a new service request | End User | Create request |
17 | Create Problem | Create a new Problem ticket | End User | new problem |
18 | Create Incident | create an Incident | End User | New Incident |
19 | Create Change | Create a new change | End User | new change |
20 | Assign to Individual | To Assign a ticket to an individual | End User | Assign Ticket 40 |
21 | Assign Problem ticket to individual | To Assign a Problem ticket to an individual | End User | Assign problem ticket 424 |
22 | Add Notes to Incident | To Add Notes to an Incident | End User | Add comments to incident 10 |
23 | add notes to problem ticket | To add Notes or Comments to a specific Problem ticket | End User | add worklog to problem 102 |
24 | add notes to change | To add Notes or Comments to a change ticket | End User | add comments to change 30 |
25 | Create Task to Incident      | To Create a new task for a specific ticket       | End User | Create Task to incident 20 |
26 | Assign Change Ticket to individual | To Assign a Change Ticket to an individual | End User | Assign change request to individual 10 |
Â
Related topics:
© 2019 Serviceaide 1-650-206-8988 http://www.serviceaide.com info@serviceaide.com