Configure Chat Channels

Luma Virtual Agent has an omnichannel approach to allow users to interact with your bot from different chat tools or channels. With pre-built channels, organizations can design skills or conversations, and then deploy across multiple channels.

The following are some of the benefits of using Luma Channels:

Integrate with a wide range of chat channels
Build a single conversation flow in a skill and the system automatically determines the components to use in each channel
Push updates to all channels at once

To learn about configuring specific channels view the following articles:

Click Bots from the menu on the left navigation pane and then click Configuration. On the Configuration page, click the Channels tab. The Channels page appears as shown below, showing all the supported channels. It's highly recommended to connect your bot to your company's primary chat channel as this makes it simple for users to reach out to the bot.

The Channels tab displays all supported channels and shows configured channels with an active/inactive toggle. Click the toggle to set the channel to active or inactive. Hover and click to edit the channel.

For more detail on configuring chat channels please review the following topics.

Luma Virtual Agent

Configure Chat Channels

Analytics

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