Subscriptions

Owned by Bhavani.tvr (Unlicensed)
Last updated: Feb 05, 2021 by sneha.tripathi
2 min read

Tenant Subscription information helps you to view and manage Subscription information for your Organization. In this section, you view details on allocated licenses, consumption, and purchase history for your Tenant.

View Subscription Information

To view the Tenant Subscription information:

  1. Navigate to the Tenant → Settings page.

  2. Click on the Subscription.

Following details are available in the section:

  • License Type: Licensing Model subscribed by your Organization

  • Start Date: Contract start date

  • End Date: Contract end date

  • Technical Email: Email addresses of the technical staff who manage the tenant and should receive Alerts when license consumption reaches Threshold limits.

  • Billing Email: Email addresses of the billing contacts who manage the tenant subscriptions and should receive Alerts when license consumption reaches Threshold limits.

  • Total Purchase: The total number of User/Session licenses allocated to your Tenant.

  • Consumed: Number of User/Session licenses used to date.

  • Available: Number of remaining or available User/Session licenses for use.

Edit Subscription

As an Administrator, you can update Technical and Billing email ids in Subscription details. To do so, follow the below steps:

  1. Click on Edit.

  2. Add or remove email addresses in Technical Email and Billing Email fields.

  3. Click Save to update changes.

View and Download License Consumption History

You can view the Licenses consumed to date, consumption history, and User Conversations to get a view of the usage of Luma. To view the details:

  1. Click the History button on the License consumption Summary → Consumed field.

  2. License consumption History (User/Session) is available on the screen. You may click on the conversation count to view conversation details on the Conversation History page.

  3. Click on the Download button.

  4. Click on Ok on the confirmation prompt

  5. All the information on the screen will be exported into a CSV file and downloaded onto your local machine.

  • Each Session Duration indicates the time for one Session duration allocated for your tenant.

  • Consumption Count indicates the number of Sessions utilized or User Licenses allocated to date for your tenant.

  • Once the License consumption reaches 75%, 85%, 95%, and 100% an email will be sent to the Tenant Administrator

License Purchase History

You can view the License Purchase history of your tenant. The addition or removal of Licenses is referred to as Refill and is done by Superadmin based on your request.

License Purchase History displays the list of refills done by the Super Administrator. for the Tenant to date.

  • Licensing information is managed by Super Admin. To Purchase Licenses or Contract renewal, contact your Super Admin or Serviceaide support team.