In an era where growth is a variable of services offered, why relay on Live chat agents and restrict the conversations to 2-3 when bots can communicate to multiple users at a time. A chatbot is a one-stop solution to all business needs involving customer support to handle the queries, thus increasing the organizational efficiency.
It uses Artificial Intelligence (AI) feature which can be embedded in any messenger to imitate a real conversation.
Chatbots have now been trained beyond human imagination with instant answers for customers 24/7 thus boosting the business. They can gather bits of data and provide ample information for the user and keep the customers more engaging. Above all, a chatbot is not confined to a single language and can be trained to help the user in their preferred language for the convenience of the customer.
How to set up a chatbot?
Chatbots can be embedded in the preferred environment by the administrator and can be part of various channels like Google Hangouts, Web widget, Wechat, Microsoft Teams, Watsapp and Slack.
It can also act as a connection between two different environments by fetching information in one and providing in the other environment by auto-syncing data. At times when a live agent intereference is a must, trasferring the action and performing auto actioning items becomes a easy piece of cake. Operations to be performed by the bot can be customised according to the company needs.