Custom Connectors are developed in Luma Automation to facilitate connecting to your organization-specific third-party systems. These connectors can integrate with a system that supports REST protocol. Workflow developers can create integration operations that can connect to a target system and execute configured tasks.
Using the connectors, you can define a series of tasks and automate complex business processes in your organization using these connectors. Luma Automation provides a wide range of Out-of-the-box connectors that can be configured to connect to your third-party systems and execute tasks such as Creating Tickets, Send Notifications, Adding Worklogs, Change Priority, etc.
In Luma Knowledge, Custom Connectors are built using Workflow Designer. The designer facilitates complex business workflows using the globally recognized BPMN standards. Business Process Modeling Notation (BPMN) is a graphical representation method that is used to design and depict steps of a business process. Using BPMN notations, we can visually represent the detailed sequence of business activities and information flows that complete the business process. Developers can easily drag and drop connectors and build the sequence of tasks to be executed, information flow from one step to another.
Luma Knowledge To view the list of OOTB ITSM Connectors and Operations, refer to
Luma Automation supports a list of out-of-the-box ITSM Connectors and Operations. that may be used in your Workflow. For a complete list, refer to Out-of-the-Box Connectors and Operations.