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Create and Manage Communication Templates (Intelligent Service Management - English)
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Configure Inbound and Outbound Email Messages (Intelligent Service Management - English)
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Configure SLA Breach Notification System (Intelligent Service Management - English)
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Manage Communication (Intelligent Service Management - English)
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Submit Service Feedback (Intelligent Service Management - English)
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Send Email Communication from a Ticket (Intelligent Service Management - English)
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Understand Email Processing (Intelligent Service Management - English)