A Fallback skill is when Luma prompts users with alternative phrases to understand their request and execute the required skill. An Administrator and developer can do the following:
- Configure how the bot should respond when the user's input does not match any skills.
- Define when the fallback skills will be triggered to the user and what message should be displayed.
On the bot dashboard, from more options 
, click Bot Configuration. On the Bot Information page, click the Post Fallback tab to view the details as shown below.
You can manage the following options on the Post Fallback page:
- Number of attempts for fallback: This is the number of successive phrases that are entered by a user that Luma cannot match to a skill. When this number is reached, Luma then displays the fallback skill to the user. The fallback skill is executed if there is no matching skill. For example, Luma may say "say that again" when the uttered phrase does not match any skill, and continue asking the defined number of times before the fallback skill is executed. You can set the fallback from a range of 1 to 5; the default value is set to 3.
- Post Fallback Message: This message is shown to the user after the configured number of fallback attempts are reached.
For each role, you can define the skills to be displayed after the configured number of fallback attempts are reached. Select the Role from the list. Based on the role, you can select the skills to be displayed to the user from the Skill List. You can reorder and even delete any of the skills from the list.
Info title Note - By default, the The welcome skills defined for the each selected role are displayed in the Skill List , which can be changedby default.
- A maximum of 10 skills only can be selected in the Skill List.
- Click Save to save any changes.