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Out-of-the-box Operations

We have made some of the

Table of Contents

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Out-of-the-box Operations

We have made some of the commonly used operations readily available for you to use. The list is given below.

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The OOTB Automation Workflows use one or more of the following OOTB Operationsworkflow services. User can also create a new workflow in Automation designer leveraging any of the following OOTB Operations.

No.	Category

Operation

Workflow Name	Description	Input Parameters
Workflow Name	Description	Input Field ID	Input Name
1	Operating System

OS

WFL - Compare two files in Linux

This operation compares two different server files

2Operating SystemOS Check File Existence in Linux

This operation checks if any file exists or not3Operating SystemOS Check Windows Service StatusChecks the windows service status4Operating SystemOS - Start Windows ServiceStarts Windows service on the system5Operating SystemOS Stop Windows ServiceStops Windows service on the system6ISMISM Service request update statusUpdates ISM SR status7ISMISM Create Service RequestCreates Service request in ISM8ISMISM add worklogAdds workflow to the Ticket Activity History9Twilio SMSSend Twilio SMSSends an SMS to the input mobile number10VMwareRevert Snapshot of VM InstanceReverts snapshot of VM instance11VMwareStart VMware InstanceStarts VMware instance in Data center12VMwareStop VMware InstanceStops VMware instance in Data center13VMwareDelete VM InstanceDeletes VM instance from Data center14VMwareDelete Single VM SnapshotDeletes a single snapshot of VM15VMwareCreate VM SnapshotCreates a new snapshot of given VM name16VMware

Clone VM Instance

Clones a new VM from the existing VM instance17Active DirectoryAD - Unlock AD UserUnlocks Active Directory (AD) user18Active DirectoryAD - Reset AD User PasswordResets AD user password for a given login name19Active DirectoryAD - Enable AD UserEnables the AD user20Active DirectoryAD - Disable AD UserDisables the AD user21Active DirectoryAD - Delete AD UserDeletes the AD user from Active Directory22Active DirectoryAD - Create AD UserCreates new user in Active Directory23Active DirectoryAD - Create AD GroupCreates New Group in Active directory for that AD domain24Active DirectoryAD - Add AD User to GroupAdds a user to a group25GenericGeneric HTTP OperationExecute any REST API operation26GenericGeneric Shell Execute CommandExecute UNIX/shell command27GenericGeneric Windows Execute CommandExecute Windows Power Shell command28GenericGeneric Execute Unix/Shell ScriptExecute UNIX configuration script file in the system29GenericGeneric Execute Powershell ScriptExecute Powershell script file in Windows

Out-of-the-box Workflows

For the following 3 categories, OOTB workflows are available:

No.CategoryWorkflow Name1Active Directory WFL - Disable AD User2Active Directory WFL - Add AD User to Group3Active Directory WFL - Create AD User4Active Directory WFL - Unlock AD User5Active Directory WFL - Delete AD User6Active Directory WFL - Reset AD User Password7Active Directory WFL - Create AD Group8Active Directory WFL - Enable AD User9Operating System WFL - Check Linux file exists10Operating System WFL - Execute Shell Script11Operating System WFL - Compare two files in Linux12Operating System WFL - Stop Windows Service13Operating System WFL - Windows Service Status14Operating System WFL - Start Windows Service15Operating System WFL - Execute Power Shell16VMware WFL - Create VMware Snapshot 17VMware WFL - Clone VMware Instance18VMware WFL - Delete VM Single Snapshot19VMware WFL - Revert Snapshot of VM Instance20VMware WFL - Delete VM Instance21VMware WFL - Stop VMware Instance22VMware WFL - Start VMware Instance

file_one	Absolute path of file one
file_two	Absolute path of file two
2	Operating System	WFL - Check Linux file exists	This operation checks if any Linux file exists or not	file	File Name with Extension
2	Operating System	WFL - Check Linux file exists	This operation checks if any Linux file exists or not	directory	Absolute Directory path
3	Operating System	WFL - Windows Service Status	Checks the windows service status	service_name	Windows Service Name
4	Operating System	WFL - Start Windows Service	Starts Windows service on the system	service_name	Windows Service Name
5	Operating System	WFL - Stop Windows Service	Stops Windows service on the system	service_name	Windows Service Name
6	Operating System	WFL - Execute Shell Script	Executes the shell script in the file	file	Shell script file absolute path
7	Operating System	WFL - Execute Power Shell	Executes the Power Shell script in the file	file	Power Shell script absolute path
8	VMware	WFL - Revert Snapshot of VM Instance	Reverts snapshot of VM instance	vm_name	VM Name
8	VMware	WFL - Revert Snapshot of VM Instance	Reverts snapshot of VM instance	vm_snapshot_name	VM Snapshot Name
9	VMware	WFL - Start VMware Instance	Starts VMware instance in Data center	vm_name	Existing VM Name
10	VMware	WFL - Stop VMware Instance	Stops VMware instance in Data center	vm_name	Existing VM Name
11	VMware	WFL - Delete VM Instance	Deletes VM instance from Data center	vm_name	Existing VM Name
12	VMware	WFL - Delete VM Single Snapshot	Deletes a single snapshot of VM	vm_name	VM Name
12	VMware	WFL - Delete VM Single Snapshot	Deletes a single snapshot of VM	vm_snapshot_name	VM Snapshot Name
13	VMware	WFL - Create VMware Snapshot	Creates a new snapshot of given VM name	vm_name	VM Name
				vm_snapshot_name	New Snapshot Name
				vm_snapshot_description	New Snapshot Description
14	VMware	WFL - Clone VMware Instance	Clones a new VM from the existing VM instance	vm_name	New VM Name
14	VMware	WFL - Clone VMware Instance	Clones a new VM from the existing VM instance	clone_from_name	Existing VM Name
15	Active Directory	WFL - Unlock AD User	Unlocks Active Directory (AD) user	login_name	Login Name
16	Active Directory	WFL - Reset AD User Password	Resets AD user password for a given login name	login_name	Login Name
16	Active Directory	WFL - Reset AD User Password	Resets AD user password for a given login name	to	Mobile Number
17	Active Directory	WFL - Enable AD User	Enables the AD user	login_name	Login Name
18	Active Directory	WFL - Disable AD User	Disables the AD user	login_name	Login Name (Login Name is sAMAccount name of AD User)
19	Active Directory	WFL - Delete AD User	Deletes the AD user from Active Directory	login_name	Login Name
20	Active Directory	WFL - Create AD User	Creates new user in Active Directory	login_name	Login Name
				first_name	First Name
				last_name	Last Name
				employee_id	Employee ID
21	Active Directory	WFL - Create AD Group	Creates New Group in Active directory for that AD domain	group_name	Group Name
				group_description	Group Description
				sam_account_name	Sam Account Name for Group
22	Active Directory	WFL - Add AD User to Group	Adds a user to a group	login_name	Login Name
22	Active Directory	WFL - Add AD User to Group	Adds a user to a group	group_name	Group Name

Service Configurations and Input Parameters

For each Operation there are Service Configurations and Input Parameters. Service Configurations are the Inputs required repeatedly by the Operation to perform and complete a task. e.g. For example, AD Server connection details, username and password to connect to AD Server in the Enable AD user workflow. These inputs do NOT not come from the user who is executing the service.

Input Parameters are the inputs required by the workflow and given provided by the user who is executing the service (generally changes with every execution) e.g. for example, username in Enable AD user workflow.

Info

title	Note

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requestor input field is common for all

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workflows.

No.	Category	Operation Name	Service Configurations	Input Parameters
No.	Category	Operation Name	Service Configurations	Input Field ID	Input Field Name
1	Active Directory	Disable AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
2	Active Directory	Add AD User to Group	active_directory_configuration sa_default_configurations	login_name group_name	Login Name Group Name
3	Active Directory	Create AD User	active_directory_configuration sa_default_configurations	login_name first_name last_name employee_id	Login Name First Name Last Name Employee ID
4	Active Directory	Unlock AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
5	Active Directory	Delete AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
6	Active Directory	Reset AD User Password	active_directory_configuration sa_default_configurations	login_name to	Login Name Mobile Number
7	Active Directory	Create AD Group	active_directory_configuration sa_default_configurations	group_name group_description sam_account_name	Group Name Group Description sAMAccountName
8	Active Directory	Enable AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
9	Operating System	Check Linux file exists	linux_configuration sa_default_configurations	file directory	File Name Directory Path
10	Operating System	Execute Shell Script	linux_configuration sa_default_configurations	file	Shell script file absolute path
11	Operating System	Compare two files in Linux	linux_configuration sa_default_configurations	file_one file_two	Absolute path of file one Absolute path of file two
12	Operating System	Stop Windows Service	active_directory_configuration sa_default_configurations	service_name	Windows Service Name
13	Operating System	Windows Service Status	active_directory_configuration sa_default_configurations	service_name	Windows Service Name
14	Operating System	Start Windows Service	active_directory_configuration sa_default_configurations	service_name	Windows Service Name
15	Operating System	Execute Power Shell	active_directory_configuration sa_default_configurations	file	Power Shell script absolute path
16	VMware	Create VMware Snapshot	vmware_configuration sa_default_configurations	vm_name vm_snapshot_name vm_snapshot_description	VM Name New Snapshot Name New Snapshot Description
17	VMware	Clone VMware Instance	vmware_configuration sa_default_configurations	vm_name clone_from_name	New VM Name Existing VM Name
18	VMware	Delete VM Single Snapshot	vmware_configuration sa_default_configurations	vm_name vm_snapshot_name	VM Name VM Snapshot Name
19	VMware	Revert Snapshot of VM Instance	vmware_configuration sa_default_configurations	vm_name vm_snapshot_name	VM Name VM Snapshot Name
20	VMware	Delete VM Instance	vmware_configuration sa_default_configurations	vm_name	Existing VM Name
21	VMware	Stop VMware Instance	vmware_configuration sa_default_configurations	vm_name	Existing VM Name
22	VMware	Start VMware Instance	vmware_configuration sa_default_configurations	vm_name	Existing VM Name
23	ISM	ISM Service request update status	sa_default_configurations	status	Ticket Status
24	ISM	ISM Create Service Request	sa_default_configurations	req_for_name parent_req_id req_details req_description req_category req_class req_name	Requestor For Name Parent Request ID Request Details Request Description Request Category Request Class Requestor Name
25	ISM	ISM add worklog	sa_default_configurations	work_description	Worklog Description
26	SMS	Send Twilio SMS	sms_and_email_configuration sa_default_configurations	to message	Mobile Number Message

Out-of-the-box Generic Operations

In addition to the above OOTB operations and workflows, following generic operations are available OOTB.

No.

Operation Operation Name

Definition

Scope/ Feature

Use cases in OOTB Content

1

WinRM

WinRM (Windows Remote Management) Connector can be used to execute commands on remote Windows server machine using Microsoft implementation of WS-Management Protocol.

Based on standardized Microsoft implementation of WS-Management protocol
Password based authentication mechanism
Both HTTP and HTTPS protocol support
Direct access to the command execution results from the remote server
Both command line and powershell command execution ability.

Create new user account in AD,

Disable AD user,

Enable AD user,

Delete AD user,

Unlock AD user,

Add user to group in AD,

Reset password of the user account

2

SSH

The SSH connector is used to execute commands on a remote host by means of the SSH protocol.

Based on Standardised SSH2 Protocol,
Password based authentication mechanism,
SSH Key based authentication mechanism ( with or without passphrase ),
Series of commands to be executed specified in simplified comma separated format

Execute Linux Shell Script

Check File Existence in Linux

Compare two files in Linux

Execute any command related to SSH

3

Generic HTTP Rest Connector

With HTTP Connector, we can send HTTP requests can be sent and read HTTP responses can be read efficiently.

Based on standardized HTTP protocol versions 1.0 and 1.1
HTTP methods - GET, POST, PUT, DELETE, HEAD & PATCH
Direct access to the response body and headers sent by the server
Efficiently read through the response body
Send request with proxy server configuration.

All Rest calls can be executed via through HTTP connector likesuch as:

GET, POST, PUT, DELETE, HEAD & PATCH

Inputs needed for Generic Operations

	Operation Name	Inputs needed	Example
1	Generic Windows Execute Command	target username password command	IP Address of Windows machine Username of Windows Machine(Mostly Administrator) Password of Windows Machine Power Shell command
2	Generic SSH Execute Command	target username password command	IP Address of Unix machine Username Password unixUNIX/Shell command
3	Generic HTTP Operation	method url body headers	All HTTP verbs that are supported by HTTP (Ex: GET, POST ..) URL Body of HTTP call Headers with comma separated string without spaces (Ex: Example, "Content-Type: application/json,cache-control: no-cache")
4	Generic Windows Execute Script	target username password file	IP Address of Windows machine Username of Windows Machine(Mostly Administration) Password of Windows Machine Absolute path for file (Ex: Example, C:\\Folder\file_name.ps1)
5	Generic SSH Execute Script	target username password file	IP Address of Unix machine Username of Unix Machine(Mostly Administration) Password of Unix Machine Absolute path for Shell script (Ex: Example, /root/Folder/file_name.sh)

Versions Compared

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Key

Out-of-the-box Operations

Out-of-the-box Operations

Out-of-the-box Workflows

Service Configurations and Input Parameters

Out-of-the-box Generic Operations

Inputs needed for Generic Operations