This page outlines the steps required to setup Microsoft (MS) Teams as a chat channel for Luma. Please reach out to the Serviceaide support team and raise a support ticket asking them to create the Luma channel connector for MS Teams and provide a package; include your Luma tenant ID in the ticket information. Please also specify name for your bot in MS Teams. This is how users will identify the contact in MS Teams once all the configuration steps are completed. After raising the support ticket, Administrators can complete the setup by following the steps mentioned in this article. Once the setup is complete, users will be able to send and receive messages from Luma using Microsoft Teams.
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To configure MS Teams, you must have an account in Microsoft Office 365 portal and Microsoft Teams portal. |
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Users using MS Teams to communicate with Luma can be auto authenticated using Channel Source Data. Administrators can follow the below steps to add enable auto authentication by following below steps:
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