Worklog email communication while closing the ticket
Description:
This article describes how to configure the application to send out the last client viewable or the most recent client viewable worklog in email communication while closing the ticket
Question:
How can we include the last client viewable or the most recent client viewable worklog in the email communication being sent out on closure of the ticket?
Answer:
To include the last client viewable or the most recent client viewable worklog in email communication on ticket closure please use the below parameter in the Message body of the Communication Template which is being fired on the closure action of the ticket.
${last_client_viewable_worklog}
TechId: TEC1851414
Keywords: work log; work log type; communication template; email notifications