This section of the wiki contains knowledge articles created by the Intelligent Service Management support team based on the common questions from customers. New articles will be added frequently based on customer interactions.

All articles are in English only at this time.

AD Sync is not sending emails to the configured user after ADSync
Add new join in Advanced Reports
Administration Group member unable to add new Inbound Email Configuration
Advance Report - Exception Getting Data Strategy
Affected Service as Mandatory field
Approval Engine from Change Tickets keeps generating pending action notifications though the approved ticket
Changing the default time format
Checklist for SLA Targets validation
Configure Section Headers to be Visible in Role Based View
Configure WSDL for Creating a New Change Request
Contact Sync not Inactivating Users that are Deleted from AD
Create Translation for a Custom Category Using Language Catalog
Create Translation for a Custom Category using Language Catalog0
Data Extract
Declaring CI as a Service
Email did not update the existing ticket but creating a new ticket
Error 402 Format Failure in Web Service Call
Error - Please review the Approval Actions and Associate One or more Approvers
Importing Asset using Bulkupload via Webservices
Integrating DX Infrastructure Manager with CSM
Knowledge Article as Sticky
Knowledge Article using Webservice
Last Client Viewable Worklog in Email Communication While Closing The Ticket
Manage group assignment
Mapping the mail address on the LDAP
Matching Conditions with OR AND criteria under Workflow Actions
Newly Created mailbox did not receive email
Organization Level relationship of a Self-Service User
Performance issues for Intelligent Service Management
Promote Configuration Item as an Affected Service
Setting up mandatory fields for the Self-Service User
Setting up workflow to get ticket assigned to a group
Setup permissions for Analysts to run Advanced Reports
SLA Targets are not honoring the availability schedule of the Affected Service
SSO - Error Invalid Single sign-on token
The “Resolve By” Field display Blank in Overview
UIM Integration to Intelligent Service Management - Priority Mapping not working
Unable to process the bulk import
Retiring TLS 1.0 and 1.1
Database Model Document for Ticket
Impact of Apache log4j Vulnerability

Knowledge Articles