Create Translation for a Custom Category Using Language Catalog

 Description:

This document explains how to create a translation for a custom Category using Language Catalog.

Introduction: 

Intelligent Service Management provides the internationalization support through the Language Catalog option to handle distinct language.
 

Background:  

Intelligent Service Management supports ten languages. English is considered as the default language. You can use the application in Chinese, Japanese, Spanish, French, German, Brazilian, Portuguese, Russian, Swedish, or Finnish.

In this document, we are going to create the translation for a specific category.

• If the login profile was set in English language, the Category should be shown as Shipping.
• If the login profile was set in Spanish language, the Category should be shown as Envío. 
   

Environment:  

All Versions 

Instructions: 

To create translation for a custom category using the language catalog, follow these steps:

1. Navigate to MANAGE> Tools> Categorization.

2. Specify the Class /Category/Type or Item Names in English. In this example, we are going to create only for the Class, "Shipping".
 

3. Now, navigate to  MANAGE> Tools > Language Catalog. You must create the translation according to your language. In this case, we are going to create the translation in Spanish Shipping>Envíos
 
a. Verify if the name already exists (it is case sensitive). Type the term in the Search field to search if it exists. 

b. If the term 'Shipping' does not exit, create the term. Click the '+' icon on the bottom of the page.

c. Type the term in the Key field.

d. Click the  icon to save the term.

e. Select the Translations tab.

f. Add the translation by clicking '+' .

g. Click the icon to save the translation.
h. Click Refresh Cache" and "Update Item" on the Language Elements tab.

i. Now, when your account has been set in English, you are going to see the Category as "Shipping" and when your account has been set in Spanish, you are going to see the Category as "Envíos".
 
   

Keywords: Intelligent Service Management