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The information below is available in the License Consumption History .
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Countryside | description |
|---|---|
User ID | Internal Luma identifier to represent the user to whom the license is allocated |
User name | Username of the user registered at Luma, who consumed the license station |
User email ID as registered with Luma | |
Name | Username |
Last name | User surname |
Occupation | User role assigned to Luma |
Status | Current license consumption status.
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Created on | Displays the license allocation or deallocation date |
Conversation | Displays the conversation count of the user with the bot or agent. Click on the count to be redirected to the Conversation History and view the conversation details. |
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The information below is available in the License Consumption History .
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Countryside | description |
|---|---|
Session ID | Unique internal identifier of the session at Luma. |
Started in | Session start date and time |
Started by | Indicates whether the session was initiated by the end user or agent. |
User name | Username of the agent or user who logged on. |
The email address of the user or agent who logged on. | |
Occupation | Role of the user or agent who initiated the session. |
Agent name | Agent username, if a conversation with the agent was initiated during the session. |
Canal | Chat channel used to start the session. For example, MS Teams, Skype for Business, Web widget, Slack, etc. |
Conversations | Displays the count of user conversations with the bot or agent during the session. Click on the count to be redirected to the Conversation History and view the conversation details. |
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The License Purchase History displays the list of replenishments performed by the advanced administrator for the tenant so far.Status
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Countryside | description |
|---|---|
Replenishment date | Displays the date when user / session licenses were allocated or deallocated. |
+/- licenses | The number of user / session licenses replenished. |
Total licenses | Total number of user / session licenses allocated to the tenant after replenishment |
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