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A maximum of 3 fields can be added. These 3 fields will be displayed under the Username that initiated the transfer request for the agent in queues and in progress. |
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Fields in the chat window : The fields configured here are displayed in the Conversation Details section of the Agent's Chat Console. This provides more detailed information about the user the support agent is interacting with. To add fields, follow this procedure:
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A maximum of 6 fields can be added. |
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