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Countryside | description |
|---|---|
User ID | Internal Luma identifier to represent the user to whom the license is allocated |
User name | Username of the user registered at Luma, who consumed the license station |
User email ID as registered with Luma | |
Name | Username |
Last name | User surname |
Occupation | User role assigned to Luma |
Status | Current license consumption status.
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Created on | Displays the license allocation or deallocation date |
Conversation | Displays the conversation count of the user with the bot or agent. Click on the count to be redirected to the Conversation History Histórico da conversa and view the conversation details. |
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Countryside | description |
|---|---|
Session ID | Unique internal identifier of the session at Luma. |
Started in | Session start date and time |
Started by | Indicates whether the session was initiated by the end user or agent. |
User name | Username of the agent or user who logged on. |
The email address of the user or agent who logged on. | |
Occupation | Role of the user or agent who initiated the session. |
Agent name | Agent username, if a conversation with the agent was initiated during the session. |
Canal | Chat channel used to start the session. For example, MS Teams, Skype for Business, Web widget, Slack, etc. |
Conversations | Displays the count of user conversations with the bot or agent during the session. Click on the count to be redirected to the Conversation History Histórico da conversa and view the conversation details. |
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