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Create an additional 1 Admin and then add 10 other users with other user roles.
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When creating Users in Luma, ensure that information used for user authentication and reconciliation such as user name, email id, phone number, etc. are the same as that are in your 3rd party system. This will ensure that the user is auto authenticated by Luma and correctly identified during integration with the third-party system. For example, if you are using ISM as your ITSM system, use the same email id to register in both the systems. This way Luma will be able to access the correct information like your tickets, assets, etc. in ISM. |
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Add New User
Follow the below steps to Add a New user and assign required access:
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In the Bot builder application, Navigate to User Management under Tenant Menu.
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to add an Admin to your Tenant.
Step 1: Navigate to User Management
On the left-hand navigation pane, click on Tenants, and then User Management. Click on the Create User button to
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create a new user account in the Tenant.
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Step 2: Provide User Details
On the User Details section, add
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Username, Status, Title, Firstname, Lastname, Email Address, Phone, and
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Language. Assign the user role, Administrator, for the user you are onboarding.
For more details, refer to Manage Users
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Step 3: Group and Permissions Access
Either click on
Click on Create to create the user.
Default Groups are automatically assigned to the new user based on the User role assigned in step 3.
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