Tenant Subscription information helps the Tenant administrators to know the details about allocated licenses, consumption, and purchase history for Tenant Administrator.
To view the Tenant Subscription information from Tenant login, go to the Tenant Settings page & click on the Subscription tab.
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As Tenant Admin, you can update Technical and Billing email ids in Subscription details by following the below steps:
Click on Edit.
Add or remove email addresses in Technical Email and Billing Email fields.
Click Save to update changes.
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This screen provides a detailed view of License Consumption for your Tenant. You can view the Licenses consumed to date, consumption history, and User Conversations as part of the License. All this information gives the Tenant Administrator transparency into their usage of Luma.
Click the History button on License consumption Summary-->Consumed field to view License Consumption History.
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Field | Description |
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Session ID | Internal unique identifier for Session in Luma. |
Started On | Session Start Date and time |
Initiated By | Indicates if the session was initiated by End User or Agent. |
User Name | Username of the User or Agent who initiated the Session. |
The email address of the User or Agent who initiated the Session. | |
Role | Role of the User or Agent who initiated the Session. |
Agent Name | Username of the Agent if a conversation with Agent was initiated during the Session. |
Channel | Chat channel used to initiate the session. For example, MS Teams, Skype for Business, Web Widget, Slack, etc. |
Conversations | Displays Count of User’s conversations with Bot or Agent during the session. Click on the count to redirect to Conversation History and view Conversation details. |
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Download License Consumption Report
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As a tenant administrator, you can view the License Purchase history of your tenant. Addition or removal of Licenses is referred to as Refill and is done by Superadmin based on the Tenant Administrator’s request.
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Once the License consumption reaches 75%, 85%, 95%, and 100% an email will be sent to the Tenant Administrator |