Get to know Luma Virtual Agent by reviewing these topics:

Test Skills

Test and Improve Skills

System Configuration

Configurations and System Settings

Integrations

Integrations

Automation

Luma Automation

On-Premise Installation & Maintenance

Tenant Management

Release Details

Release & Support Information

What is Luma Virtual Agent 2?

Luma Virtual Agent version 2 is the next generation of Serviceaide's intelligent chatbot. Luma allows users to interact in a conversational manner to resolve their issues or interact with the Service Management team. Luma provides a faster and easier way for end-users to interact with the Service Management team 24x7 and aims to reduce repetitive manual tasks that burden support agents.

The future of support is conversational experiences for users and the Luma platform assists in building and deploying a conversational interface with Artificial Intelligence capabilities. Users can converse with Luma across multiple chat channels. See all supported and certified channels on the Compatibility Matrix page.

To learn more about Luma Virtual Agent and popular Use cases, visit Luma Training.

If you are looking for Luma 1.x please see Luma

Recent space activity

Managing Out-of-the-box PII Recognizers
- contributed Mar 20, 2025
Business Domain Management
- contributed Mar 10, 2025
Create a Custom User Registration Process
- contributed Feb 10, 2025
PII Compliance in Luma
- contributed Feb 05, 2025
Release Notes
- contributed Feb 04, 2025
Customizing Prompt Mapping
- contributed Feb 04, 2025
Enabling PII
- contributed Feb 04, 2025
Limitations in PII Identification and Masking
- contributed Feb 04, 2025
Custom PII Recognizers
- contributed Feb 04, 2025
Published Fixes
- contributed Feb 03, 2025

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