Luma, the Virtual Agent
Get to know Luma Virtual Agent by reviewing these topics:
What is Luma Virtual Agent 2?
Luma Virtual Agent version 2 is the next generation of Serviceaide's intelligent chatbot. Luma allows users to interact in a conversational manner to resolve their issues or interact with the Service Management team. Luma provides a faster and easier way for end-users to interact with the Service Management team 24x7 and aims to reduce repetitive manual tasks that burden support agents.
The future of support is conversational experiences for users and the Luma platform assists in building and deploying a conversational interface with Artificial Intelligence capabilities. Users can converse with Luma across multiple chat channels. See all supported and certified channels on the Compatibility Matrix page.
To learn more about Luma Virtual Agent and popular Use cases, visit Luma Training.
If you are looking for Luma 1.x please see Luma
