Compatibility Matrix
Communication Channels
Luma works with many different communication channels for having conversations with users. This article lists the latest status of supported and certified channels.
Note
- A channel marked as Certified has been fully tested for connectivity and user experience for all out-of-the-box skills.
- A channel marked as Supported has been tested for connectivity and execution of several skills.
Channel | Status | Channel Type |
|---|---|---|
| Google Hangouts / Google Chat | Supported | Rich Text |
| Serviceaide Web Widget embedded in other Web Sites* | Certified | Rich Text |
| Supported | Text | |
| MS Teams | Certified | Rich Text |
| Slack | Supported | Rich Text |
| Whatsapp(Twilio) | Supported | Text |
* Serviceaide Web Widget is not a proactive channel, meaning Follow-Ups will only be sent to users when they are logged into the Web Widget. Other channels often send the user an email if they are not logged in. Serviceaide Web Widget can be embedded in other intranet and internet web sites such as SharePoint.
If you need support for additional channels, please reach out to the support team at support@serviceaide.com.
Languages
The below table defines the supported languages for the Luma Virtual Agent platform.
Language | Bot Builder* | NLP Engine** |
|---|---|---|
| English | Yes | Yes |
| Chinese | Yes | Yes |
Portuguese | Yes | Yes |
Spanish | Yes | Yes |
| Japanese | Yes | Yes |
| German | Yes | Yes |
| Danish | Yes | Yes |
| Norwegian | Yes | Yes |
* This refers to the Bot Builder interface showing forms and labels in the specified language.
** This refers to the Natural Language Processing Engine understanding user conversations in the specified language.
Browsers
The Bot Builder interface and the Web Widget supported the following browsers:
Google Chrome | Mozilla Firefox | Apple Safari | Microsoft Edge | Internet Explorer | |
|---|---|---|---|---|---|
| Bot Builder | v78 – v85 | v70 – v81 | 13.1.2 | v86 | - |
| Web Widget | v78 – v85 | v70 – v81 | 13.1.2 | v86 | 11 |
Service Management Systems
| Service Management Tool | Supported Versions |
|---|---|
| Serviceaide Intelligent Service Management | Latest release. All customers are on the latest release |
| CA Service Desk Manager | v12.7 and up including v14.1 and v17.1 |
| Cherwell | v9.5.2 |
| ServiceNow | Orlando |
| ConnectWise | v4.6 |
| Wendia | v110 |
| Topdesk | 10.10.001-20201001-1932 |
| Azure | Coming Soon |
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