You can configure your bot to communicate with users through Google Hangouts. To do so,

1. First generate the Google API key. 
2. Enter the Business Hangouts API key and the Hangouts Project number (App ID) in the Google Hangouts configuration page of the Skill Builder.
3. Later, specify the Bot URL (referred to as Message URL in the Skill Builder) on the Google Hangouts API. 

Create a Google Hangouts Project

The following steps will walk you through generating the API key that you need to allow your Bot in Skills builder to communicate with your users over Google Hangouts.

1. Generate the APIs for Google Hangouts by navigating to https://console.developers.google.com/project/_/apiui/apis/library page.
2. Sign in to Google Cloud Platform using your login credentials. 
   
3. Once you are signed in successfully, the following Google APIs page opens.
   
4. If required, click Select to choose any of the existing projects or else define a new project, from the Library menu.
   1. Click Create to open New Project page and specify the following details:
      

   2. Enter the unique Project Name. Google generates and displays the unique Project ID, which cannot be changed once the project is created. The Project ID is the globally unique identifier for your project.

   3. The system automatically displays the Organization details based on the login details.

   4. If there is a single Location, then the details are automatically displayed. In case multiple locations are available, then from the Location field, click Browse and select the Parent organization or folder.
   5. Click Create to create a new project, or else click Cancel.
5. Once the new project is created, the following API Library page opens with the specified project name.
   
6. On the Search bar, search for Google Hangouts.
   
7. Click Hangouts Chat API to open it on a separate page.
8. Click Enable to enable the Google Hangouts API.
   
9. The Hangouts Chat API page appears. Next, click Create Credentials to open it on a separate page.
   

10. On the Credentials page, click API Key under the Create Credential menu to open it on a separate page.

    Note

    The API key can be used in this project and with any API that supports it. API keys are used to identify the calling project (in this case the Bot) which makes a call to an API (in this case, Google Hangouts). It also verifies whether the calling Bot has been granted access to call the API and has enabled the API in their project. API keys are generated on the project making the call, and their use can be restricted to a specific environment such as an IP address range, or a specific Android or iOS app. 

    
    
    

    1. Specify the API Key Name. You can use the bot name as the API key in order to identify it easily.
       
    2. Select the required Application restrictions. Specify the required web sites, apps or IP addresses which can use this key. You can set the following restriction types for the key.
       1. None
       2. HTTP referrers (websites)
       3. IP addresses (web servers, cron jobs, etc.)
       4. Android apps

       5. iOS apps 

          Note

          It is recommended to use the option None for the application restriction. This is because you can access the bot irrespective of the website URL or the device being used (Android or iOS).

    3. Click Create to generate the API key.

       Note

       It may take up to 5 minutes for the settings to take effect.

    4. Once the API key is created, the following page appears with the generated API key.
       

11. Copy the API Key and retain it. You will use this later for the Luma Virtual Agent side of the configuration.

    Note

    The API Key is used in Step 4 of Enable Google Hangouts Channel within Bot Builder section below

12. From the Dashboard, go to Configuration for Hangout API.

    1. Copy the generated Project number (App ID) and retain it, it will be used later to authenticate the messages received from the bot.

       Note

       The Project number (App ID) is used in Step 4 of Enable Google Hangouts Channel within Bot Builder section below. Project number (App ID) is used to identify the user or person using the Google Hangouts. Its purpose is to inform Google Hangouts that the bearer of this token has been authorized to access the API and perform the set actions.

    2. Specify the unique Bot Name with which you interact.

    3. Specify the Avatar URL.
       

       Note

       Avatar URL is an image URL used to identify the bot. Use an image that aligns to your brand and culture. This is the avatar uses will see when chatting with the bot.

    4. Specify the Description in a maximum of 40 characters and select the two checkboxes under Functionality.

       

13. In the Connection Settings section, select Bot URL and then specify the Message URL that is copied from the Skills Builder. 

    Note

    Bot URL is used to pass data between your Bot and Google Hangouts. To know about the Message URL, refer Step 5 of Enable Google Hangouts Channel within Bot Builder section below. 

Enable Google Hangouts Channel within Bot Builder

To enable the Luma Virtual Agent side of the Google Hangouts integration, do the following in Bot Builder: 

1. Click the Bots menu on the left navigation pane and then click Configuration.
   The bot Configuration page appears.
2. On the Configuration page, click the Channels tab as shown below.
   
3. Click the Google Hangouts tile from the list of channels.
   The Google Hangouts configuration page appears as shown below.
   
4. Paste the Business Hangouts API Key and Project number (App ID) copied in Step 11 and Step 12 of the Create Google Hangouts Project section above.

5. Copy the Message URL and retain it in an easily accessible location such as notepad or a text editor tool. This is used while configuring the Google Hangouts Project (Step 13 of Create Google Hangouts Project section). You can use the copy icon to simplify the operation. 

6. Click Configure to configure the Google Hangouts channel. By default, the Google Hangouts channel is enabled when clicking Configure.
7. The configured Google Hangouts is shown on the Channels page.
   1. If required, use the toggle button () to make the channel inactive. You can inactivate the Google Hangouts if you do not want to use it. 
   2. If required, click the Google Hangouts tile to edit the details.
      

Chat with Luma

Once the service is running you can send messages to your Bot user and receive responses from your Luma Virtual Agent. To chat with the Bot user, navigate to https://chat.google.com/ and login to your Google Cloud Platform. If there are multiple bots, select the required Bot to start chatting as shown below. 

Email ID used in the Google platform is automatically passed Luma to auto-authenticate the users. This greatly improves the user experience as Luma recognizes the user, shows chat history and allows triggering user-specific skills. 

In case of any issues with the configuration, please contact the Serviceaide Support team.