Presentation Templates

With Knowledge and Catalogs available through Luma VA, end-users can access Knowledge Article and Catalogs along with Skills. The startup skill, configured on the Conversation Startup configuration screen, defines how and when the results should be presented to the end user. A skill developer uses the constructs such as Display Knowledge, Display Catalog and Display Skills to build a presentation flow. Each of these constructs uses the Presentation templates to present the associated entity with appropriate messages in the card carousel.

The Presentation Templates in Luma VA are used to define how Knowledge articles, Skills, and catalogs are displayed to the end user. In this section, you configure the messages and layout of the card that displays the results. These global configurations are automatically used in the ‘Display…’ constructs.

The following Global Templates are available in the section:

Skills

The Skill Template is used by the 'Display Skill' conversation step to display matching skills to the End-user. Here you can define the bot messages and Card layout used to display the skill list to the end user.

The following are the configurations available for skill display:

1. Configure the Message to be displayed when a list of skills is presented to the end user.

2. The articles are presented in cards. You can update the card title, sub-title, image, or button.

Open

Knowledge

The Knowledge Template is used by the 'Display Knowledge' conversation step to display Knowledge Article to the End-user. Here you can define the bot messages and Card layout used to display the Knowledge articles list or topic hierarchy to the end user.

The following are the configurations available for Knowledge display:

Knowledge Articles without Topic Selection

This is the section where you can define the messages, and card layout used when Knowledge Articles are displayed in a list.

1. Configure the Message to be displayed when a list of knowledge articles is presented to the end user.

2. The articles are presented in cards.

   1. You can update the card title, sub-title, image, or button.

   2. Select Open inside web widget checkbox to view the artifact in the Web Widget.

Knowledge Articles with the topic section

This is the section where you can define the messages and card layout used when Luma Knowledge Articles are displayed with the topic navigation.

1. Add Topic Prompt Message displayed when the user is advised to select one of the topics to show the related sub-topic or Knowledge articles.

2. Add Sub-Topic Selection Message to be displayed when the user is advised to select further sub-topics to show the articles.

3. Configure Topic Validation Message. The message is displayed when the user input is invalid and is not in the list of identified topics.

4. Add Topic Related Articles. The message is displayed when the knowledge articles related to the selected topic are listed.

5. The articles are presented in cards.

   1. You can update the card title, sub-title, image, or button.

   2. Select Open inside web widget checkbox to view the artifact in the Web Widget.

Open

Catalog

The Catalog Template is used by the 'Display Catalog' conversation step to display Service Catalogs to the End-user. Here you can define the bot messages and Card layout used to display the catalog list or category hierarchy to the end user.

The following are the configurations available for catalog display:

Catalog without Category Selection

This is the section where you can define the messages and card layout used when Catalog is displayed in a list.

1. Configure the Message to be displayed when a list of catalogs is presented to the end user.

2. The catalogs are presented in cards. You can update the card title, sub-title, image, or button.

Catalogs with Category Selection

This is the section where you can define the messages and card layout used when Catalogs are displayed with the Category navigation.

1. Add Category Prompt Message displayed when the user is advised to select one of the categories to show the related sub-category or Catalog.

2. Add Sub-Category Selection Message to be displayed when the user is advised to select further sub-category to show the articles.

3. Configure Category Validation Message. The message is displayed when the user input is invalid and is not in the list of identified categories.

4. Add Category Related Articles. The message is displayed when the category related to the selected category is listed.

5. The categories are presented in cards. You can update the card title, sub-title, image, or button.

Precise Answer

The Precise Answer Template is used by the 'Display Precise Answer ' conversation step to display precise answers to the End-user. You have the option to either display the source article information with precise answer or just show the precise answer. Here you can define the bot messages and if the Display Source Article(s) along with the precise answer is checked the Card layout is used to display the Knowledge articles list to the end user

You can click on customize to change the Source Articles Template in card layout.

Note: you can do a lookup on @knowledge to find the precise answer context variables and use them appropriately in your card.