Create Skills

This article details how to create skills and includes the following topics:

Overview

Any request to be fulfilled by the Virtual Assistant/Bot must be defined in a logical entity called Skill, where you define the intention of the user request, the required information to process the user request, and fulfillment details that resolve the user’s request. A conversation is started and completed when the user request/intent understood and fulfilled by the Virtual Agent. These components together provide the back and forth conversation between the bot and the user and can enhance the end user's service management experience. This article details how to build skills and take advantage of the many configurable options.

Create New Skill

The Skill Details section allows you to provide skill identification details. To create a new skill, do the following:

On the Skill Builder page, click Create Skill as shown below.
You can now select the designer to be used to create the skill. You could choose between the Visual Skill Designer and the Classic Skill Designer. To know which designer suits your use case, refer to Choose your designer.
Now, based on the selected Designer the Create Skill page appears.

Let's now look at how we can create skills in Classic and Visual skill designer.