Luma Training

 

Welcome to the Luma Virtual Agent Training !! Luma Virtual Agent (Luma VA) is Serviceaide’s Intelligent Chatbot.

Luma Bot Builder application allows to build the virtual agents, aka, bots with the skills to resolve the requests of the end-users and allows to interact with the online Support Agents team. Users can communicate with Luma VA using popular messaging channels – Facebook Messenger, Google Hangouts, Skype, Slack, MS Teams, and more.

Learn how to set up and operationalize Luma Virtual Agent for your Organization with the Training Curriculum.

Build and Train Bot

  1. Introduction

    1. Brief Introduction to Chatbots

    2. Introduction to Luma Virtual Agent

    3. Knowing about Luma Bot Builder

  2. Designing Conversations inside Virtual Agent

    1. Customizing Welcome Skills and Small Talk experience

    2. Skills in Luma Virtual Agent

    3. Creating a Skill using Luma Bot Builder

    4. Build and Publish bot

    5. Testing and Debugging the Bot

    6. Developing Bot integrating with 3rd party systems

  3. Train your Bot

    1. Improving the Bot using Training

    2. Improving skills with attribute tagging.

  4. Communicating with Bot

    1. Deploying into Web Widget Channel

  5. Monitoring the Bot

  6. Export and import Bot Skills

Configure and Manage Bot

  1. Bot Configurations

    1. Configuring Suggest Skills

    2. Tuning NLP Thresholds

    3. Deploying chat channels

    4. Configuring Messages for knowledge and services

  2. Tenant Settings

    1. Setting up the KPI Metrics

    2. User and Group Management

    3. API Access Keys Management

    4. Subscriptions

    5. Configuring Follow-ups

    6. Configuring Channel Notifications

    7. Export and Import of Complete bot.

  3. Agent Chat Console

    1. Configure Agent Chat Console

    2. Configuring Support Agent Actions

    3. Using Agent Chat Console

    4. Agent Chat Dashboard