Training Videos

Video 1# Create a Tenant

In this video, you will learn how to create a Tenant in Luma. For this, you will need

• Super Administrator credentials

• Tenant, Bot details

• Tenant administrator details

Let us create a Tenant for Hotel XYZ.

Open

Video 2# Create a Simple Skill

In this Video, you will learn how to create a skill in Luma. A skill is an enabled interaction between Bot and User which can answer a common query or interface with 3rd party systems. It contains identification details, phrases for how the skill will be triggered, the conversation flow, and the fulfillment of the conversation.

Here, we will build a skill that returns the Guest WiFi password.

Open

Video 3# Create a Skill with ISM Integration

In this Video, you will learn how to create a skill with Integration to ISM. Here we will create a decision-based Skill that will be able to log service requests and incidents in ISM.

Video 4# Agent Chat Console in Luma

In this video, you will get an overview of the Agent chat console feature in Luma and learn how it can be used to manage user requests. The tutorial also highlights the configurations that enable support agents to fulfill user requests, along with the Luma Virtual Agent.

Video 5# Web Widget Configuration

In this video, you will learn how to set up a web widget as a communication channel with Luma.

Video 6# How to Debug a Conversation: Conversation History

This video discusses how an Administrator or Developer can debug a conversation in Luma.

Video 7# Export-Import Feature in Luma

In this video, you will learn, how you can Import configuration and Users into your Bot.

Video 8# Training Luma - Supervised Training

In this video, you will learn, how you can train your Bot using Supervised Training and Automated training .

Video 9# Bot and Tenant configurations

In this video, you will learn, the various Bot and Tenant configuration available in Luma VA.