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Brief Introduction to Chatbots
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Introduction to Luma Virtual Agent (VA)
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Knowing about Luma Bot Builder
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Customizing Welcome Skill and Small Talk experience
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Skills in Luma Virtual Agent
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Creating a Skill using Luma Bot Builder
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Build and Publish bot
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Testing and Debugging the bot
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Developing Skills integrating with 3rd party systems
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Improving the Bot using Training
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Improving skills with Attribute Tagging
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Deploying into Web Widget Channel
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Monitoring the Bot
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Export and Import Bot Skills
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Configure Suggest Skills
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Tuning NLP Thresholds
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Deploying chat channels
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Configuring Messages for Knowledge and Services
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Setting up the KPI Metrics
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User and Group Management
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API Access Keys Management
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Subscriptions
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Configuring Follow-ups
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Configuring Channel Notifications
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Export and Import of complete Bot
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Configure Agent Chat Console
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Using Agent Chat Console
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Agent chat Dashboard
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Configuring Support Agent Actions
Frequently used Business Use Cases
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Creating a FAQ Skill
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Building a skill to log an Incident in ISM
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Creating a Skill for AD User Password Reset
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Automatically redirect user request to a required Support group
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Permission models - display skills based on the role of User
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Creating a Skill for VPN access
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Analyst creating the ticket in ISM from Agent Chat Console
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Travel Booking Skill
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Attachment Support OCR
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Create Issue in JIRA Service Management(ITSM)- Handle all ticket types
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Custom User Registration Skill
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Training Videos
Blogs
Luma Training
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Frequently used Business Use Cases
Summarize
Frequently used Business Use Cases
Vemuri Mohana Raghuram (Unlicensed)
sneha.tripathi
Owned by
Vemuri Mohana Raghuram (Unlicensed)
Last updated:
Jan 07, 2021
by
sneha.tripathi
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Training Videos
Training Videos
Luma Training
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Creating a FAQ Skill
Creating a FAQ Skill
Luma Training
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Building a skill to log an Incident in ISM
Building a skill to log an Incident in ISM
Luma Training
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Release Notes
Release Notes
Luma Virtual Agent
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