Luma works with many different communication channels for having conversations with users. This article lists the latest status of supported and certified channels.
* Serviceaide Web Widget is not a proactive channel, meaning Follow-Ups will only be sent to users when they are logged into the Web Widget. Other channels often send the user an email if they are not logged in. Serviceaide Web Widget can be embedded in other intranet and internet web sites such as Sharepoint.
If there are additional channels that you need supported, please reach out to our support team at firstname.lastname@example.org.
The below table defines the supported languages for the Luma platform.
* This refers to the Skills Builder and Agent Chat Console interfaces showing forms and labels in the specified language.
** This refers to the Natural Language Processing Engine understanding user conversations in the specified language.
The following browsers are supported with Skills Builder and the Agent Chat Console.
v66 to v79
v59 to v69
v9 to v12
Note: The Automation workspace currently only supports Google Chrome. To learn more about Automation see Automation
Service Management Systems
For details on the out of the box skills and supported features please see the Connector Compatibility Matrix.
|Service Management Tool||Supported Versions|
|Serviceaide Intelligent Service Management||Latest release. All customers are on the latest release|
|CA Service Desk Manager||v12.7 and up including v14.1 and v17.1|
|Freshservice||Available in Beta|
|ServiceNow||London Patch 8|
|TOPdesk||Available in Beta for version 9.11.002 and above|
|BMC Footprints||Coming Soon|
|HP Service Manager||Coming Soon|