What is Luma?
Luma is a Virtual Agent (often referred to as a chatbot) which allows users to interact in a conversational manner to resolve their issues or interact with the Service Management team. Luma provides a faster and easier way for end users to interact with the Service Management team 24x7 and aims to reduce repetitive manual tasks that burden support agents.
The future of support is conversational experiences for users and the Luma platform assists in building and deploying a conversational interface with Artificial Intelligence capabilities. Users can converse with Luma across multiple chat channels including Skype for Business, MS Teams, Skype, Slack, Facebook Messenger and more. See all supported and certified channels on the Compatibility Matrix page.