Creating and Managing Skills

This topic will help you learn how to create your first Skill so you can learn the basics. After you complete this skill you can move onto a more complex multi-step conversation and quickly become a Skill guru. 

A Skill is a conversation with the user with fulfillment at the end of that conversation. A simple Skill could respond with text to a user's question such as "What is the guest WiFi network password?" While a complex skill will triage a user's request and trigger fulfillment in an external system via web services. You can create skills that vary from the simple to the complex including creating skills to create actionable tickets in Serviceaide Intelligent Service Management.

A Skill consists of what to ask the user and how to fulfill their request.

• Bot Dashboard Overview
• Overview of Attributes
  • Creating attributes that retrieve values from outside of Luma
• Overview of Web Services
  • Create a New Web Service
    • Manage Date Format for Attributes
  • Create a Rest Connector
  • Create a SOAP Connector
• Training Overview
• Pre-Built Skills
  • Connector Compatibility Matrix
  • Out-of-the-box IT Support Skills
  • Out-of-the-box System and ITSM Skills for ISM
  • Out-of-the-box System and ITSM Skills for SDM
  • Out-of-the-box Skills for BMC Remedy
  • Out-of-the-box Skills for Freshservice
  • Out-of-the-box Skills for ServiceNow
  • Out-of-the-box Skills for Cherwell
  • Out-of-the-box Skills for Jira
  • Out-of-the-box Skills for TOPdesk
• Creating your First Skill
  • Post Fulfillment Actions
• Creating a Text Response Skill
• Creating a skill from an Intelligent Service Management Catalog Item
• Conversation Parameter Validation
• Use Email Notifications for Skills
• Copy a Skill
• Deactivate a Skill
• Security and Permission on Bots and Skills
• Define Welcome Skills
• Automated Follow-up Skill
  • Create Conditional Follow-up
• Transfer to Agent Skill
• Import/Export Skills
• Send Attachments Using Skill Fulfillment
• Create Actions
  • Conversation Variables
• Conditional Branching
  • Skill Execution via Conditional Branching
• Execute Guest User Skill
• Error Handling for Web Services
• Create Frequently Asked Questions (FAQs)
• Schedule a Meeting Skill
• Add Questions and Answers
• Data Manipulation Functions in Luma
• Using Slash Commands
• NLP Limitations