Skill Execution via Conditional Branching

This article contains information about how to build and test skills that use conditional branching based on user responses.

Process

After you define and configure skills, conversation parameters, and rules, you can execute the parent skill, followed by the response from Luma. Based on the response, one skill leads to the other via conditional branching.

Based on the given scenario in the Conditional Branching page, the following window displays the conversation details via conditional branching:

We have created a simple example to illustrate conditional branching. The purpose is to create a generic skill and move to a more specific skill based on the information provided by the user.

Let us take an example of employee provisioning. A new employee may require a computer and some specific configurations in the computer. Based on our example, we need to create a parent skill and branch it to the specific skills which are associated to it. 

Request a computer>Configuration Type>OS>Type of OS>Mac or Windows>Memory size and Screen size of the computer

Process to create a simple skill branching flow:

  1. Create a parent skill such as Request a computer.
  2. Create the second skill such as Type of OS.
  3. Create the third skill such as Mac request.
  4. Create the fourth skill such as Windows request.
  5. Associate an attribute such as Configuration Type to the parent skill (Request a computer). You can define an attribute using the Attributes page as per your requirement; whether you want to define a list type or text attribute.
  6. Add a Rule such as Configuration Type=OS and link the second skill (Type of OS) from the Execute skill list.
  7. Click Add.
  8. Click to close the Rules window.
  9. Click Save on the Skills page to save the skill.
  10. Now, in the second skill, associate attributes such as OS Type.
  11. Add rules to the attribute such as OS Type=Mac and OS Type=Windows.

  12. Click Save on the Skills page to save the skill.
  13. The details specified on the third skill and fourth skill are as follows.


  14. Add attributes such as Memory size, Screen size and Description as shown above.
  15. In the Bot Testing window execute the parent skill followed by the response from Luma.

    The process is complete.