Out-of-the-box Skills for BMC Remedy

This article lists out the number of out-of-the-box skills for BMC Remedy, which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create and view tickets in their Service Management system. 


SkillsDescriptionPermissionTop Phrases to Trigger the Skill
1Create an incidentTo create a new incidentSelf service userNeed to create an incident in BMC
Can you create an incident in BMC
2View an IncidentTo view an incident with an Incident IDSelf service userShow me the incident <Incident ID>
View an incident
3View tickets assigned to an assigneeTo view an incident by mentioning the assignee's nameAnalystShow me the incidents assigned to <Assignee name>
4View In-progress tickets/incidents To view the incidents which has In-progress Status Analyst Show me the incidents which are In-progress
Could you show me all the ongoing incidents 
5View Assigned tickets/incidents  To view the incidents which has Assigned StatusAnalyst Show me the incidents which are Assigned
Could you show me all the assigned incidents
6View Pending tickets/incidents  To view the incidents which has Pending StatusAnalyst Show me the incidents which are Pending
Could you show me all the pending incidents 
7View Closed tickets/incidents  To view the incidents which has Closed StatusAnalyst Show me the incidents which are Closed
Could you show me all the closed incidents 
8View Cancelled tickets/incidents To view the incidents which has Cancelled Status  AnalystShow me the incidents which are Cancelled
Could you show me all the cancelled incidents
9 View Critical tickets To view the incidents which are Critical  AnalystShow me the incidents which are Critical
Could you show me all the critical incidents 
10View High priority tickets To view the incidents which are of high priority  AnalystShow me the incidents which are of high priority
Could you show me all the high priority incidents 
11View Medium priority tickets To view the incidents which are of medium priority Analyst Show me the incidents which are of medium priority
Could you show me all the medium priority incidents
12View Low priority tickets  To view the incidents which are of low priorityAnalyst Show me the incidents which are of low priority
Could you show me all the low priority incidents 
13View In-progress tickets w/ Assigned group To view the incidents under a particular group which
has In-progress Status 
Analyst Show me the incidents from Back office which are In-progress
Front office In-progress incidents please
Show me the ongoing incidents from service desk.
14View Pending tickets w/ Assigned group To view the incidents under a particular group which
has Pending Status 
Analyst Show me the incidents from Back office which are Pending
Front office pending incidents please
Show me the pending incidents from service desk 
15View Closed tickets w/ Assigned group To view the incidents under a particular group which
has Closed Status 
AnalystShow me the incidents from Back office which are closed
Front office closed incidents please
Show me the closed incidents from service desk 
16View Assigned tickets w/Assigned group To view the incidents under a particular group which
has Assigned Status 
Analyst Show me the incidents from Back office which are assigned
Front office assigned incidents please
Show me the assigned incidents from service desk 
17View Cancelled tickets w/ Assigned group To view the incidents under a particular group which
has Cancelled Status
Analyst Show me the incidents from Back office which are cancelled
Front office cancelled incidents please
Show me the cancelled incidents from service desk
18View Critical tickets w/ Assigned group To view the incidents under a particular group which
are Critical 
Analyst Show me the incidents from Back office which are critical
Front office critical incidents please
Show me the critical incidents from service desk 
19View High priority tickets w/ Assigned group To view the incidents under a particular group which are of high priority Analyst Show me the incidents from Back office which are of high priority
Front office high priority incidents please
Show me the high priority incidents from service desk 
20View Medium priority tickets w/ Assigned group To view the incidents under a particular group which are of medium priority  AnalystShow me the incidents from Back office which are of medium priority
Front office medium priority incidents please
Show me the medium priority incidents from service desk 
21View Low priority tickets w/ Assigned group To view the incidents under a particular group which are
of low priority 
Analyst Show me the incidents from Back office which are of low priority
Front office low priority incidents please
Show me the low priority incidents from service desk 
22Add/Change summary of an Incident To add or change the summary of an incident Analyst Update an incident summary
Update summary of <Incident ID>
Change an incident summary
Change the summary of <Incident ID> 
23Add/Change notes to an Incident To add or change an incident note Self service user Add a note to an incident
Add note to <Incident ID>
Update an incident note
Update <Incident ID> note
Change an incident note
Change the note of <Incident ID> 
24Change the impact of an Incident To change the impact of an incident Analyst Update an incident
Update the impact of an incident
Change the impact
25 Change the urgency of an IncidentTo change the urgency of an incident Analyst Update an incident
Update the urgency of an incident
Change the urgency 

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