Published Fixes
- priti.hota (Deactivated)
- sneha.tripathi
- Reena Wadekar (Deactivated)
Luma 1.16.14 Release – October 2021
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
| VSA-10694 | Performance issue with User Bulk Import. The process is taking more time to execute and consumes additional resources. |
VSA-10669 | Issue with REST call with SSL error. Technical error while retrieving the information from API call. |
Luma 1.16.13 Release – August 2021
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-10616 | The web service timeout is set to a small number and is being overridden by the Skill level timeout. As a fix, the web service timeout is now changed to 5 mins. The web service timeout will be honored over the skill level timeout |
Luma 1.16.12 Release – July 2021
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
| VSA-10574 | Agent and End User Time out not working correctly. During a conversation with a Support Agent, although the user is awaiting a response from the Agent, the End-User idle time out is acknowledged, and the chat times out upon reaching the configured threshold. |
| VSA-10572 | Issue with Skill Import in Luma. The import process encounters an error when importing a Skill and related Sub skill. |
Luma 1.16.11 Release – June 2021
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-10559 | Issue with Guest User login. Luma is unable to identify the Guest Users and prompts them to re-register every time they log in to Luma. |
VSA-10537 | Automation logs from the new Automation services not available in debug logs. |
| VSA-10566 | The Usage Dashboard report shows incorrect data. The count on the Usage dashboard and the downloaded report do not match. |
Luma Automation Integration- March 2021
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-10451 | User sync between ISM and Luma is not working. |
Luma 1.16.10 Release – December 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-10052 | Issue with the Agent Chat Dashboard report export. There is a mismatch between the data available on the Agent Chat Dashboard metrics and the exported report. |
Luma 1.16.9 Release – November 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-9895 | Follow up process triggered through Luma is changing the status of tickets incorrectly in a specific scenario |
| VSA-9776 | Issue with Timeout for Whatsapp and MS-Teams chat channels, when used with Skill branching during the conversation feature is turned off. |
| VSA-9958 | Unable to save the skill with the "List" attribute in the conversation parameter |
| VSA-9713 | Attachment failed to upload if the attachment name consists of special characters (Released as hotfix) |
Luma 1.16.8 Release – September 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-9391 | Issue with Agent Chat Console, some user chat sessions with a Support Analyst on the Chat Console is visible to other Analysts. |
Luma 1.16.7 Release – July 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-8814 | When interacting with a user through Agent Chat Console, Messages sent by users are not displayed on the Support analyst's screen. This is an intermittent issue. Messages appear when the analyst refreshes the browser. |
VSA-8815 | The satisfaction survey is not displayed at the end of a few User chat sessions in Luma. |
Luma 1.16.6 Release – June 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-8436 | Unable to edit the Rules in Skills for CSN. The rules are editable only till 500 skills, the user is advised to remove unused skills for better functionality |
VSA-8194 | Issue with the welcome skill not being triggered on close and open of the web widget. |
VSA-8520 | File extension issue while uploading attachment from whats app channel. Extension for PDF attachment in the format filename.pdf.pdf has been modified to filename.pdf. No additional extensions are supported |
VSA-8490 | Issue with executing skills for a new tenant. |
Luma 1.16.5 Release – April 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-8203 | Issue with removal of skill from Welcome skill configuration. |
Luma 1.16.4 Release – April 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-8024 | Apply Out Of Business hours to default Support Group on Agent chat console |
Luma 1.16.3 Release – March 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
| VSA - 7860 | Configuration parameter to delay the message sent to Whatsapp |
| VSA - 7830 | Remove all 'Bold' from messages in MS-Teams interactions. All the messages shown in Teams will be displayed as normal text without Bold characters for Title/subtitle. Note: The information from Title will be shown as 'text' if Title is not populated, then the information from SubTitle will show as 'text' if both Title and SubTitle is populated then only the information from Title will be shown. |
| VSA - 7859 | Issue with Refresh on Agent Chat Console. |
Luma 1.16.2 Release – March 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-7589 | Issue with Supporting <Br> character in WhatsApp channel. API recognises <BR> as a text instead of a command. |
VSA-7529 | For LIST custom attribute, prompt is truncated if text exceeds 2 lines in MS Teams. |
VSA-7528 | Issue with welcome message display in MS Teams. View changes to List or Cards based on the previous skill execution. Default setting is now set to List (Quick Replies). Raise a ticket with Serviceaide Support team to switch to Cards. |
VSA-7500 | Ability to read a token from response header and store in information in an attribute is required. |
Luma 1.16.1 Release – February 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-7066 | System throws an error while creating a skill using a Catalog from Catalog Skill. |
VSA-7207 | In ‘Abort Skills’, a Skill cannot be added to multiple Roles. If a custom skill is added to a role in Abort Skills, it cannot be added to another role. |
Luma 1.13 Release - August 2019
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
| VSA-5755 | Soap response in the card layout with URL does not work to launch the corresponding application. |
| VSA-6324 | With the 1.13 release, the business hours are maintained and set to 12 AM to 5 PM GMT -5. This may impact existing tenants, for whom current agent chat availability is available for 24 hours. |
| VSA-6325 | Create Ticket via Agent Chat Console does not resolve description & details correctly. |
| VSA-6326 | Abort commands result into no skills list being shown unless updated by tenant admin. |
| VSA-6327 | Fallback skill does not show any skills list post fallback message unless updated by the tenant admin. |
| VSA-6328 | A 'No response' on threshold validation results in to displaying empty skills list. |
| VSA-6340 | Post Abort/fallback/threshold validation - skills list order is not maintained as welcome skill order. |
| VSA-6341 | Inactive skills show up in the skills list shown post abort / fallback / threshold validation (in admin console as well as during skill execution). |
| VSA-6342 | Esc key is not working on Service Configuration pop-up in Automation. |
Luma 1.12 Release - June 2019
This release contains the following fixes:
| Defect ID | Description |
|---|---|
| VSA-4715 | The skill import utility does not properly handle skills that include branching and post fulfillment. The utility would get stuck and continue to run in the background. |
| VSA-5214 | When a user enters values in the Email Settings field, you cannot undo it after initial save. |
| VSA-5534 | If the agent closes the window accidentally without logging out of the chat console, it continues to show as logged in. |
| VSA-5696 | An issue is observed with the Most Popular Skills report that includes skills which not consolidated. The Percentage of Usage is rounded up to the closest number. For example, instead of 0.2, it displays 0. Following is the list of improvements:
|
Luma 1.11 Release - May 2019
This release contains the following fixes:
| Defect ID | Description |
|---|---|
| VSA-50008 | Incorrect end user information is displayed in the Agent Chat Console. |
| VSA-5026 | 'Accept Chat' option reappears in the Agent Chat Console. |
| VSA-5027 | In the Agent Chat Console, after logging into the chat, the analyst needs to refresh the page to know if a user is available to chat. |
| VSA-5031 | Message configured in 'Error Handling' is not displayed when expression evaluates to True; instead, the default message "I am currently unable to …" is displayed. |
| VSA-5033 | With Safari browser, page does not render post log in, for the Skills Builder. |
| VSA-2260 | No data condition was not handled for Null messages such as the below: { Now, using the Json path expression ${@resp.result[*].length()} you can specify this condition and evaluate the rule to show the appropriate message through Error Handling. |
| VSA-5321 | An issue was encountered with Web services, where the values assigned to the attributes in Outbound mapping gets truncated when the header type is one among the custom ones. |
| VSA-5500 | Skills Resync API creates intent with incorrect attribute order in Dialogflow if the attribute order is modified after skill creation. |
Luma 1.10 Release - March 2019
This release does not contain any customer facing defects.
Luma 1.9 Release - February 2019
This release contains the following fixes:
| Defect ID | Description |
|---|---|
| VSA - 2240 | Used Transactions count is not getting updated. |
| VSA - 2234 | Executed(Used) Conversation transactions are incremented by 2 when we execute one automation workflow transaction in tenant subscription entitlement details. |
| VSA - 2233 | Total available transactions count is showing wrong in 'More transactions arrived for Conversation' transactions email. |
| VSA - 2225 | executedSkillCount was not getting reset to 0 if a user switches to a new skill while in the middle of a skill chain. |
| VSA - 2207 | Key value pair disappears when user provides JSON content in the advance section and then clears the Advance check box in Outbound Mapping in a Web Service Operator. |
| VSA - 2205 | Latency observed while loading Settings page. |
| VSA - 2202 | "Average Accuracy of the Bot" is rendering inappropriate percentage. |
| VSA - 2197 | Latency observed while opening different tabs. |
Luma 1.8.2 Release - January 2019
This release does not contain any customer facing defects.
Luma 1.8.1 Release - December 2018
This release does not contain any customer facing defects.
Luma 1.8 Release - December 2018
This release does not contain any customer facing defects.
Luma 1.7.2 Release - September 2018
This release contains the following fixes:
| Defect ID | Description |
|---|---|
| VSA-1286 | "Display on Welcome" has been configured for System & ITSM skills. |
| VSA-1275 | Typing "Show my tickets" prompts the user with a validation message |
| VSA-1276 | Fallback skill responses should be modifiable without a Phrase and also Phrases cannot be added to Fallback skill |
Luma 1.7.1 Release - October 2018
This release contains the following fixes:
| Defect ID | Description |
|---|---|
| VSA-1216 | Pre conversation not invoked in subsequent attempts if user exits current skill using exit command or non matching user prompt. |
| VSA-1223 | Inquiry on Threshold for skill matching - Test for skill score |
| VSA-1224 | Can not populate "Details" in Change Orders from Luma or the API |
| VSA-1232 | Import is not working properly if the attribute identifier is completely different from name |
| VSA-1234 | Json string parsing issue for Panasonic password reset API where in response the complete message is encapsulated in quotes making it as one string. |
Luma 1.6.3 Release - September 2018
This release contains the following fixes:
| Defect ID | Description |
|---|---|
| DE7767 | Fallback Skill is not triggering. |
| DE7765 | “Follow Up With User” skill displays no results in Luma. Corrected the message and highlighted the message as an error in Debug logs. |
| DE7762 | Aborted skill count is not getting updated in Bot dashboard. |
| DE7775 | Phrases for Fallback skill are optional. |
| DE7719 | ITSM 'Decision' attribute displayed possible values and synonyms (Quick reply) in English for Non-English Bots while executing Approval skill. |
Luma 1.6.2 Release - September 2018
This release contains the following fixes:
| Defect ID | Description |
|---|---|
| DE7742 | In the Training page, the administrator was unable to assign an unmatched utterance to ITSM or system skills. |
| DE7738 | An error message was displayed in the Debug console while running 'follow up with user'. When the user types Follow up in the Bot testing window and select Yes after the immediate response, an error message was logged. |
| DE7681 | The Unmatched Utterances count was not decrementing from the Dashboard after the user assigns the unmatched utterances to a new skill using the Training page. This issue is resolved. |
| DE7689 | Pagination was broken when the user executes a skill using any channel. Clicking Next did not show the next set of cards and the debug log displayed null pointer exceptions. |
| DE7663 | Application used to allow the user to create and fetch the connectors in the web services. These connectors can be linked to the API and use operation to call a specific method. Now the operation is restricted. |
| DE7667 | In the Actions page, if the Override Response check box was selected in the Web service details section for the Message Text field, text was not displayed in the Skype for Business channel for the associated skill. |
| DE7710 | Pagination was disabled for the Action Web Service response. The Next and Previous button was disabled and the cards were displayed in a batch of 10 cards as separate response. |
| DE7641 | The user was unable to insert data in the Attribute Value field in the Skills page, on the first attempt. The issue is resolved. |
| DE7718 | For ITSM and system skills, associated attributes were not displayed for the selected phrase. |
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