Published Fixes

VSA-12510

Agent unable to close the conversation with the user due to an error

VSA-12422

Issue using Cards Prompt Decision

VSA-12405

Card of message "quick replies" always on bold

VSA-12403

Issue with "Suggest Skill" in visual design

VSA-12402

Migrate to Visual Designer not working correctly

VSA-12422

Issue using Decision Cards Prompt from Designer

VSA-12403

Issue with "Suggest Skill" in visual designer

VSA-12402

Skill Migration to Visual Designer not working correctly

VSA-11879

Integration email template sending unconfigured text

VSA-11818

Unable to execute automation workflow after VA 3.0.0 upgrade

VSA-11390

Errors during conversations. Due to Integration call timeout, Luma throughs RASA related exception.

VSA-11397

Follow ups configured for Approval Tickets not working. Follow ups are not being sent to the appropriate set of users.

VSA-11369

The KPI report on Luma Dashboard does not contain the follow-up configuration name

VSA-11351

User is receives Timeout message multiple time in case conversation is closed due to no response from user

VSA-11312

User unable to communicate through Whatsapp or MS-Teams channel

VSA-11028

RASA exception errors due to Upload and Download API performance.

VSA-11300

New User unable to communicate through MS-Teams channel. New users are not getting recognized and there are no messages in the conversation.

VSA-11089

Users unable to view messages in the Web Widget. The user conversation is stuck in the Support Agent mode. Also critical waiting timeout code is not gracefully handling when the service bus is down. Ideally, user should be reset to BOT mode

VSA-11079

Follow-up for the approval tickets not working correctly. Incorrect notifications are sent in case only one record is processed for follow-up.

VSA-11200

Issue with skill execution. In case of ambiguity, Luma executes the top skill even if the user does not have the permission to execute the skill. Ideally, Luma should execute the next permitted skill that is within the proximity.

VSA-11198

Error while creating a SOAP operation

VSA-11133

Issue with Build and Publish. Due to SageMaker instance configuration the Build and Publish process fails.

VSA-11130

Error with Conversation report on the Dashboard. The conversation message report is being generated with blank entries due to the typing event.

VSA-11128

Scheduler Service Health check failure due to memory usage

VSA-11127

Chat history in the Luma chat channel does not appear correctly. Luma shows dates only for most recent past chat history.

VSA-11126

User Sync issues between ISM and Luma. There is a mismatch in the active users available in ISM and users available or license allocated in Luma.

VSA-11112

Unable to Download the License Consumption Report. Performance issue while downloading the license report.

VSA-11048

Error on Usage Dashboard error for burger king

VSA-11030

Issue with Agent Chat Console Settings. Unable to edit the message that the user is receiving when trying to transfer to a Support Agent. update the message.

VSA-11026

Supervised Training UI error: Upon marking a phrase as Reviewed, the Unresolved items count on the page is not updated.

VSA-10999

Intermittent Performance Issue: Bot takes longer to response.

VSA-10989

Issue with new tenant provisioning after new installation on AWS

VSA-10975

Luma Chat Channel MSTeams not responding

VSA-10966

Incorrect dashboard: The conversation counts on the Agent Chat Dashboard does not reflect the correct data.

VSA-10954

Luma response on the Infobip whats app channel is not displayed correctly.

VSA-10985

Techinical error with the integration gateway.

VSA-10991

LUMA Virtual Agent takes longer to respond sporadically. Bot takes approx. 20 seconds to respond.

VSA-11033

Build and Publish process fails due to incorrect OOTB Skill type.

VSA-10966

Correct data not visible on Agent Chat Dashboard. Conversation events are not captured correctly, due to which the dashboard data is also not captured.

VSA-10935

Issue with Skill adoption Dashboard. Skill requests that are not fulfilled due to user permission issue are being counted for Skill Adoption dashboard.

VSA-10938

Support for configurable max http pool connections in VSA botconnector

VSA-10932

The skill command prefix is currently case sensitive. For improved user experience, the skill command prefix should not be case sensitive.

VSA-10939

Change wait_timeout for mysql server

VSA-10905

Accent and Case Sensitive issues in Portuguese tenant.

VSA-10911

Issue with Build and Publish. Graceful handling of Build & Publish jobs on NLU Extensions startup

VSA-10913

Small talk phrases are not working when specific categories are enabled

VSA-10920

Phrases do not work if the System Skills are updated after build & publish has triggered

VSA-10895

Issue with saving skills with ‘Suggest Skills’ step. Due to the KPI migration as the last step in the conversation flow, any changes to the skill with 'Suggest Skill’ cannot be saved.

VSA-10893

KPI Calculations do not support decimal values. KPI Settings allow to save decimal values but the decimals are not supported for KPI calculations. Due to the decimal values, the calculations fail and the KPI dashboard data is not captured.

VSA-10847

The Luma Conversation report exported in .CSV on the Usgae Dashboard shows disorganized data.

VSA-10880

While exporting and importing a skill into Luma, Instance configuration is replaced with the default instance even if the skill is not configured with any instance.

VSA-10879

User registration verification waiting and error messages are not translated in the bot language

VSA-10873

User Auto-Registration Process is taking longer time than expected to complete

VSA-10812

Search response generated from Luma Knowledge is not sorted according to confidence score or confidence band. The result display order keeps changing for every request.

VSA-10805

Issue when publishing skill. Luma Virtual Agent is taking longer publishing time and is not responsive during Build and Publish.

VSA-10798

Intermittent issue with Skill execution. Customer unable to execute skills due to permission error.

VSA-10816

Avoid full dialog training when a skill is inactivated. Dialog training triggered due to the inactivation of the skills, causes increased build & publish time.

VSA-10782

CSDM contact correlation issue: When the user name in 'username' column is too long, data is getting truncated during contact correlation.

VSA-10766

Synonym not working during Attribute Validation. Currently system validates against one single value and does not  consider the synonym values.

VSA-10796

Conversation Usage report is failing with sort buffer size error

VSA-10787

Issue with Operation Override: Unable to update file attribute when overriding the operation.

VSA-10786

Skill Suggestion configurations for ‘Anonymous’ group are missed when Skill Suggestions for any other group is updated.

VSA-10726

Attributes with long text messages are getting truncated.

VSA-10764

Unable to upload files/ attachments in MS Teams

VSA-10576

Issue with removing skill from the Suggest Skill list with Custom Display order.

VSA-10618

Localization issue: On User Administration screen, Labels for Roles (End User, Support Agent, Developer, Administrator) are not localized in any locale.

VSA-10614

When executing Support Agent actions from Agent chat Console, inactive support agent actions are also available in the Select Action dropdown.

VSA-10612

When presenting Suggested skills, only the skills with permissions to the user’s Default group are displayed. Any skills with permission to the user’s custom group are not displayed.

VSA-10603

While adding worklog through Support Agent Action, extra new line character (\n) is added to the ticket worklog.

VSA-10594

Unable to update business hours schedule and message for Default Support Team group.

VSA-10588

System encounters JSON parse error while executing an integration with a third-party system such as ISM, JIRA. Integration fails if the information/attribute required for the operation contains text with double quotes.

VSA-10578

‘Browse Service Catalogue’ System skill does not display the skills associated to the end-user’s custom group(s). Currently, only the skills with permission granted to the default group are presented to the end-user.

VSA-10567

Translation issues on Agent Chat Dashboard. Few terms on the Dashboard are not translated to the Bot language.

VSA-10563

File upload process message displayed on the Chat channel is not translated.

VSA-10553

Incorrect Firstname displayed in the Welcome message. Upon successful registration of a new user in Luma VA, “Anonymous“ appears in the welcome message instead of the user’s firstname.

VSA-10471

Issue with Window Maximized event representation in Conversation History. In a few conversations, it is incorrectly clubbed with skill, making it difficult to locate the skill.

VSA-10462

Issue with "Is Empty" rule condition. "Is Empty" rule condition is incorrectly resolved to False, though the attribute value is null.

VSA-10461

Issue with Skill execution in Ruleset. When switching from Continue or Exit to Skill in "Execute" dropdown of existing Rule conditions, the skill list does not populate, instead it keeps loading.

VSA-9957

Intermittent issue with skill identification. Skills is not recognized correctly and requires multiple build & publish to work.

VSA-10484

While associating Users to a group, User’s list does not load and throws a server error.

VSA-10474

Issue with localization: The system generated error messages appear in English even though the Bot Language is Spanish.

VSA-10467

System throws "Invalid conversation item" error when a new conversation item is added to a skill.

VSA-10486

Issue with Suggest Skill display in carousel display. All configured suggest skills are not displayed to the end-user to choose from when the Display type is Cards.

VSA-10505

Integration → No Data check fails when the data retrived from the integration contains special characters (double quotes).

VSA-10470

Skill execution flow intermittently stops after user's response to an attribute prompt

VSA-10468

Intermittent Issues with skill execution when branching to a sub skill.

VSA-10472

Prompt values received from the user is considered as New NLP triggers to find a matching skill.

VSA-10246

Intermittent issue with executing skills- Bot recognizes the matching skill but does not continue with execution.

VSA-10475

Unable to open Web Widget and load Conversation History intermittently in case of large historical transactions.

VSA-10256

In the Conversation history/Debug Logs -> Download option, File extension is missing for the downloaded file if the bot name contains a dot(.)

VSA-10252

Capture response message definition in the Response Sent event in conversation history

VSA-10239

Fallback detected Event in conversation history to show all matched skills along with confidence scores

VSA-9876

Incorrect message for Attribute Value Filled event.

VSA-9871

Inconsistency in the behavior of Search in dropdowns

VSA-9870

Unable to assign User Phrases to System Skills from Supervised Training

VSA-9818

System error in Japanese bot

VSA-9788

Issue with auto-authentication of some users

VSA-9953

Transfer to agent skill is not working.

VSA-9863

Skills | Attribute tagged in user phrases are lost when phrases are added through supervised training

VSA-9819

System error in 2.x PITHK Japanese bot. Unable to execute any skills in the Japanese bot

Defect ID

Description

VSA-6660

Constraint and Violation messages are being displayed for Boolean Attributes. This should be removed as Boolean functions do not require the fields.

VSA-8129

Blank space is being shown under Values and Synonyms. This should be replaced with the text  "No Values or Synonyms defined for the Attribute." 

VSA-8160

The date should be displayed in all messages Agent Chat Console, i.e., for Cards, Quick replies, and Image messages.

VSA-8258

In Instance configuration, the headings Query parameters, Path Parameters, Header, have been prefixed with "Global" to avoid confusion between the regular ones and the global ones. 

VSA-8446

At Instances, Set Attributes and Operations page, Override Integrations, the scroll should be at the page level and not at the grid level.

Defect ID

Description

VSA-8535

Issue with using raw text fields in Operation Outbound mapping
When application/x-www-form-urlencoded is used in outbound mapping, raw text or fields same as postman can be used.

VSA - 8530

Added "text/plain" accept type to the Header drop-down in Operation details

VSA - 8525

Issue with saving information selected in User Reconciliation for Channel Authentication field on Channel Configuration page

VSA-8503

Issue with loading Attachment/ Filename when the conversation is loaded as history in Web / Test Widget & Agent Chat Console.

VSA-8502

Unable to save API access key after a required field validation.

VSA-8487

Ongoing active chat placements are not consistent when multiple expired chats are available,
Newly accepted chats are shown on the top now.

VSA-8450

On the Conversation History page, Response sent, Conversation Errored & Contact Custom Attributes Updated events appears multiple times in Events filters.

VSA-8423

Scrolling through conversation history in the Test widget is not smooth and momentarily, scrolling freezes when fetching history with a large number of cards.