Problem Statement: A Bot, in common, tends to show a common list of skills to all the roles of the User. This way, all users are exposed to a varied set of skills meant only for specific roles. For example, a guest in a hotel cannot be exposed to the skills meant for the manager of the Hotel.
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Let's understand How to grant skill permission to the default groups and configure the Suggested skills
Step 1: Add Skills to default groups
Under Bot Menu → Tenants → User management, click on Groups
Select Default End Users group
Click Add Skill to add the requsite Skills such as Book Ticket,Access to Class, AD Reset password,Weather, Get KB articles to this Group.
Step 2: Configuring suggested skills for the group
Under Bot Menu → Configurations page. Click on the Suggested Skills tab.
Click on Welcome/What can you do toconfigure the skills to be recommended once Welcome or What can you do skill is triggered.
Enter Bot response when there is no skill permitted such as “I'm sorry but I have not been trained to assist with your request”.
Add Bot Response when there are no skills to suggest, like “Please let me know how I can help you”
Select the user role or persona in the Group field likeDefault End Users for which you would like to customize skill suggestions.
Customize Bot responses, that the user receives before the skill recommendations are presented. Example: I can help you with the following skills
Select Display Typeas Cards. This defines if the suggestion should appear as Cards or Quick Replies.
Select Display Count as 5 . This defines the number of skills that can be added as suggestions for the group. A maximum of 10 skills can be added as Suggested skills.
Select the Display Orderlike Custom in case you want to Customize the order of skills to be displayed. Select the list of Skills to be displayed in sequence as below:
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Similarly, configure the skills to be suggested when Fallback, Abort/Exit, Attribute validation, and Transfer to Agent are Triggered.
Step 3: Executing the skills
On Web Widget enter a message like Hi
Bot will respond with a greeting message such as Good to see you and Suggest the following skills as Cards which have been configured for Default End Users Group.
AD Reset Password
Browse Service Catalogue
Transfer to an Agent
Wifi access for Visitors
Explore Knowledge
Select any of the Suggested skills relevant for you and the Skill will be executed.
Additional Resources
Visit the below Wiki Documentation for more information on:
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