In an era where growth is a variable of services offered, why relay rely on Live chat agents and restrict the conversations to 2-3 when bots can communicate to multiple users at a time. A chatbot is a one-stop solution to all business needs involving customer support to handle the queries, thus increasing the organizational efficiency.
The arrival of chatbots has opened up new realms of customer engagement and new ways of doing business in the form of conversational commerce.
What is a Chatbot?
A chatbot is a conversational piece of software powered by pre-programmed responses or artificial intelligence to answer questions without the need of a human operator. It can be configured with most of the messaging applications making these easy to use and quick to configure.
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Customer Service Management
Financial Services & Insurance
Healthcare & Life Sciences
Telecommunications & Media
Defense & Aviation
Hospitality
Manufacturing
Education
Advantages of Chatbots
Engage with the customers in a natural and friendly manner
Interactions are possible through most of the messaging channels
Capability to outperform humans with the speed of handling customer queries
Improved efficiency with round the clock customer service
Easy to build and cost-efficient