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Let's look at an example to build a skill in Luma Virtual Agent that connects to an ITSM system such as ISM Intelligent Service Management to create an incident for a user an issue.
The following are the key steps in configuring the skill:
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Let's look at an example to build a skill in Luma Virtual Agent that connects to an ITSM system such as ISM Intelligent Service Management to create an incident for a user an issue.
The following are the key steps in configuring the skill:
...