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- Download it from CSM. Navigate to MANAGE, ADMINISTRATION, Tools, MANAGE> ADMINISTRATION> Tools> Downloads.
- Obtain it from an administrator who has the appropriate permissions for accessing the utility.
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- The data from the LDAP is written to the ADSync Utility first. Then it is validated before being transferred to the CSM database.
- You can configure a threshold value for deletion of user records from the CSM database. No records are deleted if the number of records that are marked for deletion is above this value. The synchronization of the remaining data is not affected. The information about a threshold breach is recorded in the sync_data.log.0 file.
- On receipt of the data from the LDAP, CSM starts immediate processing of the data.
- Based on the user ID in the incoming feed, the corresponding contact record is identified in CSM.
- The incoming entry is compared with the data existing in CSM. An automatic update statement is created based on the difference between the two. This condition applies to changes in attributes like phone, email, and department.
- Each new record is created as a Self-Service user. These users have their primary group and license set to Self-Service. The time zone for the new contact is based on the corresponding location.
- For all inactive contacts in the feed:
All contacts who are Self-Service users are deactivated and the Login Enabled flag is set to false. This change effectively stops the user from logging in to CSM.
All contacts who are technicians are deactivated and the Login Enabled flag is set to false. This change effectively stops the user from logging in to CSM.
All contacts who are part of the Administration group are deactivated and the Login Enabled flag is set to false. This change effectively stops the user from logging in to CSM.
All disabled users who exist in the Directory Server, but not in CSM, remain in the data feed. However new records are not created for such users.
- All deleted users in the Directory Server would not be part of the data feed. The process sets all those CSM accounts that are not part of the feed as inactive. Such user names are released for reuse in future accounts.
The exceptions that are encountered during the synchronization are written to syn_data.log file. The log includes information about:
- Errors that are encountered while processing data.
- Contacts without locations.
- Contacts that were made inactive.
- Administrative accounts that were inactive in the incoming feed but not made inactive in CSM.
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Note: If the contact timezone is not specified while creating or updating the record, then the default slice timezone is used. This value is set in the Configuration Parameter DEFAULT_TIMEZONE
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For more details about the configuration files that are mentioned in this article, see Configuring the ADSync Utility.
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