This article describes the Bot Configurations that enable Luma Virtual Agent to interact with the end-users effectively. The Bot setting section contains Bot Information, Conversation Settings, Build and Publish parameters, System Commands, and configured Messages for your bot. You may setup Conversation timeouts, Messages, NLP tunning parameters, and System Commands here. These configurations facilitate interactions between End User and Luma VA. For more details, refer to Bot Settings.
To access Bot Settings, navigate to the Configurations → Bot Settings tab. Click on Edit Settings to update details.
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Only Bot Name and Status are editable fields in this section.
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The Time zone for your bot is managed and configured at the backend. By default, it is set to UTC time Zone. You may contact the Serviceaide support team to set your local timezone as your Bot Time Zone. |
Build & Publish Settings
This section helps to configure the tuning parameters related to training ML models. The following parameters impact NLP training time as part of the Build & Publish process:
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