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- Define the Fallback Threshold: If all identified skills have a confidence score that is less than the defined Fallback Threshold, one of the Bot Responses is displayed. The Fallback Threshold must be in the range from 0.0 to 1.0.
Define the Smalltalk Threshold: Small Talk Threshold aids in avoiding the Virtual agent to match the custom-defined service requests with Small Talk in the bot. This ensures that the Small talk skills are matched only when no custom skills are identified and the confidence score is above the Small Talk threshold set. The Smalltalk Threshold must be in the range from 0.0 to 1.0. It is recommended to set the Small Talk threshold value high.
- Add new responses and edit existing responses.
- Hover over the row and click the Delete icon to delete a row.
- Click Save to save the Bot Response.
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