This page shares historical service availability for CSM2 and CSM3 production Intelligent Service Management environments. This provides customers with information about service availability and any disruptions to service on a monthly basis. Note that planned maintenance is not considered downtime.
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Month | CSM2.serviceaide.com Uptime | CSM3.serviceaide.com Uptime | CSM5.serviceaide.com Uptime |
---|---|---|---|
May 2021 | 99.95% | 100% | Decommissioned |
April 2021 | 99.99% | 100% | Decommissioned |
March 2021 | 99.99% | 99.97% | Decommissioned |
February 2021 | 99.94% | 99.98% | Decommissioned |
January 2021 | 99.93% | 100% | Decommissioned |
December 2020 | 99.96% | 99.97% | Decommissioned |
November 2020 | 99.95% | 99.97% | Decommissioned |
October 2020 | 99.94% | 99.99% | Decommissioned |
September 2020 | 99.98% | 99.99% | Decommissioned |
August 2020 | 99.95% | 99.96% | Decommissioned |
July 2020 | 100% | 99.95% | Decommissioned |
June 2020 | 99.99% | 100% | Decommissioned |
May 2020 | 100% | 100% | Decommissioned |
April 2020 | 100% | 100% | 100% |
March 2020 | 100% | 100% | 99.99% |
February 2020 | 100% | 100% | 99.99% |
January 2020 | 99.99% | 99.99% | 99.99% |
December 2019 | 100% | 99.92% | 100% |
November 2019 | 99.99% | 99.99% | 100% |
October 2019 | 99.89% | 100% | 99.99% |
September 2019 | 99.99% | 100% | 100% |
August 2019 | 99.99% | 100% | 99.99% |
July 2019 | 99.84% | 99.93% | 99.73% |
June 2019 | 100% | 100% | 100% |
May 2019 | 100% | 100% | 100% |
April 2019 | 100% | 99.09% | 100% |
March 2019 | 100% | 100% | 99.98% |
February 2019 | 99.99% | 100% | 100% |
January 2019 | 100% | 100% | 100% |
December 2018 | 100% | 100% | 99.99% |
November 2018 | 99.96% | 99.96% | 100% |
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