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Apart from this, you have the flexibility of creating Custom groups and assigning users to them. Note that, a user can be a part of multiple groups irrespective of their role. A skill can be accessed by different groups provided the skill is assigned to those groups.
Default
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Administrators Group
Following are the characteristics of the Default Administrator Administrators group:
- By default, all users with Administrator role are part of this group.
- The group is used to manage Skill Permissions. The Administrator group users can access all the bots of the tenant and can execute all the skills in the bot.
- You cannot add skills or users to the Administrator group; however, you can assign the Administrator role to the other users as part of User Management. For more information, see Manage Users and Manage Groups.
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Following are the characteristics of the Anonymous group:
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- The group is used to manage Skill permissions and is assigned access to the skills that should be available for Anonymous or Guest users. Administrators can add or remove the skills from this group.
- Users cannot be manually associated with this group. Once the Anonymous user is registered in Luma, the user is removed from the Anonymous group and moved to another default group based on the user's roleAll non-registered users are mapped to the default user 'anonymous' until they are registered and get mapped to the actual user profile.
Default Support
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Agents Group
Following are the characteristics of the Default Support Team agents group:
- By default, all Support Agents in your tenant are part of this group.
- It is used to manage Skill permissions and is assigned access to the skills that should be available to Support agents in your tenant. Administrators can add or remove the skills from this group.
- Users are automatically added and removed from the group when the user Role is changed.
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- All the users with End-User Role in your tenant are part of this group.
- You cannot manually associate users in the group. Users are automatically added and removed from the group when the user Role is changed.
- It is used to manage permissions to the skills that should be available to the End-users in your tenant. Administrators can add or remove the skills from the group.
Default
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Developers
Following are the characteristics of the Default Developer Developers group:
- All users whose roles are set to Developer are part of this group. By default, all the Skill Developers are part of this group.
- You cannot manually add users to the Default Developer group. Users are automatically added and removed from the group when the Default Developer Role is assigned to the user.
- You can add or remove skills permissions to the Group. If you need the skill to be available to Developers in your tenant, add the Default Developer group to the skill permissions.
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- Default Support Team is the Out-of-the-box Support group.
- All Support Agents, Administrators, and Developers in your Tenant are automatically added to the group. You can manually add or remove users from the group and add them to the other Custom Support groups already available in Luma.
- Only the users who are part of either the 'Default Support Team' group or another custom support group can access the Agent Chat Console.
- In case the Support Agents are added to Luma VA through Bulk upload and are associated with a Custom Support Group in Luma VA, the Agent is not added to the Default Support Team group.
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