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Xanthite - September 2021
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Advanced Ticket Center | Administrators, Analysts | Error while loading Views at Advanced Ticket Center | ISM-11987 |
Unable to sort the view using the "Urgency" column | ISM-11929 | ||
| Service Catalog | All Users | Issue with Custom Attribute list in Conditional Attribute Groups. On Service Catalog, few Custom Attributes do not appear in Conditional Attribute Groups | ISM-11926 |
| Approval Notifications | All Users | Inaccurate Approval Notifications. Outstanding Approval Notifications are sent for Closed tickets and inactive users | ISM-11898 |
| Configuration Management | Administrators, Analysts | On configuration Management → CONTACTS AND GROUPS, the Approval Phase list does not load with complete information. | ISM-11869 |
| Ticket Center | Analysts | Error while executing a Workflow action on a Ticket | ISM-11865 |
Web Service Operation | Administrators, Analysts | When executing a Workflow Action with "Received In Mailbox" input criteria, the web service operation is not executed. | ISM-11490 |
| Feedback Survey | All Users | Customer is able to see duplicate Survey response for a particular survey | ISM-11958 |
Maintenance - April 2021
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Workflow Designer | Administrators and Analysts | Unable to edit assignment rules of HT attributes in process flows | ISM-11629 |
| Unable to find a user in User Field on Process Workflow → Test Workflow→ Assign Tab. | ISM-11827 | ||
On Exporting Assignment rules for specific process workflows, the generated export file name is incorrect | ISM-11828 | ||
| Ticket Center | All Users | Download all attachments functionality not working on the Staging environment | ISM-11817 |
| On execution of a Workflow Action, the Custom attribute value is not copied from Parent Ticket to Task ticket. | ISM-11839 | ||
| Advanced Ticket center | Administrators, Analysts | 'Urgency' Field is not available in 'Column to Display in Advance' in the Advanced Ticket center | ISM-11843 |
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