QnA pair generation

The FAQ generation process is now optional. You can use the configuration parameter 'Enable Artifact QnA Generation' to disable the QnA Service for your tenant and process all your Knowledge documents using your organization-specific templates.

For more details, refer to Tenant Configurations

Note: Once QnA Service is disabled, Create Artifact → Documents option ( Artifact creation by uploading a document) is also disabled.

Enhanced Search API

Improved Luma Knowledge Search API to enable Knowledge search using Artifact ID and keywords. You can now integrate with Luma Knowledge and use the user’s query, Artifact ID or specific metadata or keywords to find relevant Artifacts.

For more details, refer to Search API.

Enhanced KPI Dashboard

Following are the updated on the Luma Knowledge Dashboard:

1. Additional KPIs for to represent Total Artifact Returned, Not Helpful (Negative feedback) received and AQI during the reported period.

2. To improve readability, the following KPI metrics are renamed:

   1. Solved → Helpful

   2. Assessibility → Findability

   3. Availability → Positivity Rate

3. Updated Tooltips with metric definition and help text.

For more information, refer to Luma Knowledge Dashboard

Improvement to FAQ Artifact

Luma Knowledge now supports multiple questions for a FAQ. You can now add multiple questions for an answer through xls import. Add the additional Columns such as Question, Question1, Question2 etc, as required.

Note: Luma Knowledge uses each question to generate the main metadata for the QnA Pair. However, in Artifact only the question in Column 'Question' is displayed.

For more information, refer to Create Artifact using a Document or Web URL

Improvements to Vocabulary

The Vocabulary in Luma Knowledge now enables curators to add multiple Similar terms for a single Term. To improve readability, all the similar terms can be viewed in a single row. You can add or remove one or more Similar terms for an existing Term.

For more information, refer to Vocabulary

Other Enhancements

Following are the additional changes that are part of this release:

1. Luma Knowledge now fetches execution logs on demand. To avoid delays in loading Federated service sync logs, Luma Knowledge now fetches the execution logs only for the selected sync, based on the execution id.

2. All log4j libraries are upgraded to the latest version to mitigate Log4j vulnerability.

3. The Serviceaide logo is now hidden when viewing an Artifact in the Luma Web Widget.

4. You can now delete one or more artifacts in Luma Knowledge using API. Provide a list of artifacts IDs (comma separated list) and delete the artifacts from the system irrespective the state of artifact.