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This article includes the following topics:

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  1. Navigate to MANAGE> ADMINISTRATION> Tools> Common> Downloads, and click Asset Connector/Asset Discovery Manager Installer - Windows [353 MB]. A zip file containing the Asset Discovery Manager is downloaded.
  2. Unzip the downloaded file and navigate to the directory where the files are extracted.
  3. Double-click the clouditsm-assetconnector-installer- windows-64bit .exe file. The Installation wizard appears.
  4. Select a Destination Folder for the Asset Discovery Manager and click Next. Installer populates the default installation location of the Asset Discovery Manager. You can also select a custom location.
  5. Specify the following details:
    Application URL: Specify the URL for the application.(Ex.: https://csmX.serviceaide.com)*X is the number of your tenant instance)  
    Admin Username: Specify the application Admin User ID.
    Admin Password: Specify the application Admin Password.
  6. Discovery Repository Port: Specify the port number of the CouchDB, used by the asset discovery repository. This port is prepopulated, however you can edit it and can specify the value as appropriate.  
  7. Specify the following Asset Discovery Configuration Details and click Next. The following port is prepopulated with default values, however you can edit them and can specify the values as appropriate.
    Messaging Service Port: Specify the port number of the ActiveMQ, used by the asset discovery manager.
    Processor Service Port: Specify the port, which Asset Discovery Processor Windows service uses.
    Note: Make a note of the details that are specified for the Asset Discovery Manager installation. The same details are required to install the Asset Discovery Processor.
  8. Verify the information about the Pre-Installation Summary screen and click Install.
  9. Click Finish to complete the Installation.

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  • Active MQ Service
  • Apache Couch DB Service
  • Asset Discovery Manager Service
  • Asset Discovery Processor Service 
Upgrade Instructions

When you upgrade to the latest release of the Intelligent Service Management application, you must also upgrade the Asset Discovery Manager installer. The application will prompt you upgrade the Asset Discovery Manager and Asset Discovery Processor. If the installer is not upgraded discovery will not work because of compatibility issues.

After the upgrade is complete the existing Discovery Configuration from the previous release is retained however it shows as inactive. This configuration is named as Default Configuration. You have to manually re-activate it by navigating to MANAGE, ADMINISTRATION, Tools, Asset, Asset Discovery Configurations.

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Upon the successful installation, Asset Discovery Processor service is registered as a Windows service. The service then runs on the user specified port and reports to Asset Discovery Manager.

Upgrade Instructions

When you upgrade to the latest release of the application, you must also upgrade the Asset Discovery Processor. The application will prompt you upgrade the Asset Discovery Manager and Asset Discovery Processor. If the installer is not upgraded discovery will not work because of compatibility issues.

After the upgrade is complete the existing Discovery Configuration from the previous release is retained however it shows as inactive. This configuration is named as Default Configuration. You have to manually re-activate it by navigating to MANAGE, ADMINISTRATION, Tools, Asset, Asset Discovery Configurations.

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  1. Navigate to MANAGE> ADMINISTRATION> Tools> Asset> Asset Discovery Configurations> New Configuration. 

  2. Specify the General Information.

    1. Specify the Configuration Name.

    2. Specify the Discovery Type. Select the Native Discovery option from the Asset Discovery drop-down list.

    3. Select the Asset Connector for this configuration.

    4. Specify the Organisation to which the discovered assets are assigned.

    5. Check the Override Organisation box, to update the organization of all the assets that are discovered using this discovery configuration. 

  3. Specify the Network Properties.

    1. Specify the Discovery Range, by providing the IP address range over which you would like to run discovery.
      To specify the scope of Discovery, use wild-card entries. For example, if you use the subnet 172.24.*.*, the subnets from 172.24.1.0 to 172.24.255.255 are scanned. You can specify the value of the subnet mask using the CIDR Notation(/24 represents 255). For example, 172.24.*.* expands from 172.24.0.1 to 172.24.255.255. Optionally, can take bulk actions on IP Ranges. For more information, see Take Bulk Actions on IP Ranges 4618387.

  4. Select the Discovery Profiles.

  5. Installed Applications: Enable this option to discover installed applications in the target network.
    Virtual Environments: Enable this option discover guest – host relationships for various virtual environments.

  6. Specify the Credentials for the following environment:
    Important: Provide the admin/root credentials of the target network on the Native Discovery configurations page.
  7. Specify the Login Attempts. Specify the number of login attempts on the target server with the Credentials provided for discovery. Set the login attempts value at least one less than the account lockout policy threshold in the Target network. Note: Your account administrator sets the account lockout value. 
    Windows: Specify the User Name and Password for the Windows server or the root/admin credentials to access the network. You can add credentials for multiple Windows-based resources.
    Linux/Unix:  Specify the User Name and Password for the Linux/Unix server instance. You can add credentials for multiple Linux/Unix based resources.
    Virtual: Specify the User Name and Password for the Virtual resources. Select the Configuration Name and the Port on which the virtual resource is hosted.
    SNMP V3: Specify the SNMP V3 authentication details as follows:
    1. Click the SNMP V3 tab and specify the SNMP Community name.
    2. Click Add User, the add user pop-up appears.
    3. Specify the User Name.
    4. Select the Authentication  Protocol.
    5. Specify the Authentication Password.
    6. Verify the Authentication Password.
    7. Select the Privacy Protocol.
    8. Specify the Privacy Passphrase.
    9. Verify the Privacy Passphrase.
    10. Add the Description.
    11. Click Save and Exit.
  8. Set the recurrence schedule by specify the following values:
    Start date/time: Specify the time at which the scan is scheduled to start.
    End date/time: Specify the time at which the scan ends.
    Repeat on: Specify the time at which the scan must be repeated.
    Note: Default polling interval is two hours. The scheduled job takes up to a maximum of two hours to start from the scheduled time.
  9. Click Save.

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