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Kruger- February 2023
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
Webhook | Administrators, Analysts | Error in webhook when there is a line break in worklog | ISM-12530 |
Ticket Center | All Users | Users receive multiple emails with the same message | ISM-12527 |
The Group name is not appearing for the approvers added through CI associated group. | ISM-12479 | ||
Administrators, Analysts | The alternate label is not working as intended for the Asset Center default role-based view. | ISM-12411 | |
Inactive Tasks visible in Create Task from Catalog Item in Ticket Actions | ISM-12338 | ||
| Approver type search in Approval section not working correctly | ISM-12335 | ||
Analyst | Unable to associate a Knowledge article with a ticket | ISM-12261 | |
Advanced Ticket Centre | Administrators, Analysts | Unable to export custom attribute data in Advanced Ticket Center with '/'(Slash) in the custom attributes name | ISM-12526 |
| Unable to import CI Data using bulk upload. | ISM-12508 | ||
The ticket search bar in Advanced Ticket Center is not fetching results correctly or is not updated. | ISM-12398 | ||
Translation | All Users | Translation Issue: The 'Outstanding Item' popup message is not translated into the Portuguese language. | ISM-12482 |
Service Request | Administrators, Analysts | An inactive 'Task Service Catalog' is visible in 'Create Task' using Catalog Item. | ISM-12481 |
SLA | Administrators | Error while saving SLA: Unable to save SLA For Target for Newly Provisioned ISM Slice | ISM-12475 |
Process Workflow | Administrators, Analysts | Incorrect Ticket closure. The ticket is auto-closed as per the Process workflow configuration, even though there is an Inbound Email Action on the ticket, which changes the status to Queued. | ISM-12454 |
Unable to publish process workflow with approval steps configured | ISM-12416 | ||
In process workflow, Steps can be deleted without confirmation. When the 'Delete' button on the keyboard is used, the step is deleted even if the user cancels the action or responds 'No' to the prompt. | ISM-12385 | ||
When editing a 'Submit for approval' action, Set field values are lost | ISM-12381 | ||
| When Exporting Assignment Rules to a .csv, the file shows empty fields for individual assignments and shows the group name. | ISM-12371 | ||
Web Service Operation is not triggering as part of the workflow with "Auto Route with Workflow Action" action and 'Received in Mailbox' as entry criteria. | .ISM-11490 | ||
Advanced Ticket Centre | All Users | Elastic search issue: Advanced Ticket Center and Global search are not working due to the Elastic Search Outage | ISM-12445 |
Webhook | Administrators, Analysts | Webhook call fails when there is a space in the file name of an attachment. | ISM-12415 |
Catalog | Administrators, Analysts | Unable to save Catalog Family with an ampersand. The system throws an Internal Error. | ISM-12401 |
Application | All Users | Security Vulnerabilities fixed on newly deployed on-premise ISM Environment. | ISM-12382 |
Project Center | Administrators | Project Center doesn't load with Cetacean Blue Theme. | ISM-12377 |
Contacts | Administrators | The Approval phrase is not populated with correct values when setting for the approver. | ISM-12337 |
Adhoc report | Administrators | Adhoc report(Pentaho) schedule is not consistent for 10086 | ISM-12312 |
| Asset Discovery | Administrators | Installing the Asset Discovery Connector throws a Licensing Error | ISM-12283 |
Dashboard | Administrators, Analysts | Incidents / Service Requests Dashboard throws ESDEDB0002 error. When a user views details of any chart available on the REPORTS >> Dashboards >> Incidents / Service Requests Dashboard, system throws error. | ISM-12254 |
Mobile App | All Users | System allows creation of tickets from Inactive Service Catalogs through Mobile App | ISM-11719 |
Zircom - April 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Standard Reports | Administrators, Analysts | Issue with accessing Standard Reports "Average service delivery performance" and "Average service delivery performance by organization". When accessed, reports do not open. | ISM-12163 |
| Advanced Reports | Administrators, Analysts | Issue with report 'Tickets com ultimo log'. Users are unable to see data in the report for any tickets. | ISM-12172 |
| Advanced Ticket Centre | All Users | On Advanced Ticket Center, Self Service users are able to see tickets from all organizations. | ISM-12171 |
| Process Workflow | Administrators, Analysts | Issue with Process workflows. Users are unable to Discard and Checkout Process Workflow | ISM-12177 |
When a task ticket is created through a process workflow, custom attributes values are not getting populated on the task tickets. | ISM-12157 | ||
On execution of process workflow with "Received In Mailbox" entry criteria, Web service operation is not getting triggered. | ISM-11490 | ||
| The system throws an error when a workflow action is executed on a ticket | ISM-11865 | ||
| Ticket Center | Analysts | SLA not getting applied on a few tickets | ISM-12030 |
| Ticket assignment notification going to the incorrect group | ISM-12048 | ||
| Users are unable to take ownership of any of the tickets | ISM-12044 | ||
| Ticket Center | All Users | The Global Search doesn't work for Chinese keywords. The search works in classic mode | ISM-12059 |
The short ticket URL for the task ticket is not working | ISM-12147 | ||
Scheduled emails are not being sent on time when the user profile date and time format is set to Non-USA (dd/mm/yyyy) | ISM-12061 | ||
When a ticket is created using REST API with the custom attribute in matching condition, the Auto route is not being applied. | ISM-12117 | ||
| Dashboard | Administrators, Analysts | Dashboard(Beta) throws an error | ISM-12155 |
| Single Sign-On (SSO) | Administrators, Analysts | SSO URL for outstanding items is not redirecting correctly. Instead of the outstanding items page, it is getting redirected to the ticket center. | ISM-12074 |
| Contacts | Administrators | Administrators are not able to set the "Notification Mechanism" option for Non-English profiles | ISM-12060 |
Unable to Disable Service Feedback for non-English users | ISM-12021 | ||
| Calenders | Administrators | On Change Calendar, the scroll is not working intermittently | ISM-12051 |
| Service Catalog | Administrators, Analysts | Error in translation: Label Service Catalog is incorrectly translated. | ISM-12080 |
Patch- January 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Service Catalog | All Users | Issue with Automatically filled fields. The Custom attribute value is not copied from Parent Ticket to Task ticket when using workflow action configured in the Process workflow | ISM-12096 |
Xanthite - September 2021
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Advanced Ticket Center | Administrators, Analysts | Error while loading Views at Advanced Ticket Center | ISM-11987 |
Unable to sort the view using the "Urgency" column | ISM-11929 | ||
| Service Catalog | All Users | Issue with Custom Attribute list in Conditional Attribute Groups. On Service Catalog, few Custom Attributes do not appear in Conditional Attribute Groups | ISM-11926 |
| Approval Notifications | All Users | Inaccurate Approval Notifications. Outstanding Approval Notifications are sent for Closed tickets and inactive users | ISM-11898 |
| Configuration Management | Administrators, Analysts | On configuration Management → CONTACTS AND GROUPS, the Approval Phase list does not load with complete information. | ISM-11869 |
| Ticket Center | Analysts | Error while executing a Workflow action on a Ticket | ISM-11865 |
Web Service Operation | Administrators, Analysts | When executing a Workflow Action with "Received In Mailbox" input criteria, the web service operation is not executed. | ISM-11490 |
| Feedback Survey | All Users | Customer is able to see duplicate Survey response for a particular survey | ISM-11958 |
Maintenance - April 2021
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Workflow Designer | Administrators and Analysts | Unable to edit assignment rules of HT attributes in process flows | ISM-11629 |
| Unable to find a user in User Field on Process Workflow → Test Workflow→ Assign Tab. | ISM-11827 | ||
On Exporting Assignment rules for specific process workflows, the generated export file name is incorrect | ISM-11828 | ||
| Ticket Center | All Users | Download all attachments functionality not working on the Staging environment | ISM-11817 |
| On execution of a Workflow Action, the Custom attribute value is not copied from Parent Ticket to Task ticket. | ISM-11839 | ||
| Advanced Ticket center | Administrators, Analysts | 'Urgency' Field is not available in 'Column to Display in Advance' in the Advanced Ticket center | ISM-11843 |
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