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| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Ticket center | All Users | The user is unable to take any actions on some of the assigned tickets. Due to a run time error, the tickets are getting locked. | ISM-12667 |
| Security Policy | All Users | Permissive HTTP Strict Transport Security Policy Detected | ISM-12690 |
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| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Ticket center | All Users | Webhook issue: The rimini attachment integration is unable to send an attachment. | ISM-12601 |
The mandatory parameter 'Client Viewable' for worklog is prompted only on the first worklog on a ticket | ISM-12613 | ||
Vulnerability Issue | All Users | Vulnerability of the Couch db 1.5.1 and Active MQ 5.9.0 in the installation of Asset Discovery Connector | ISM-12628 |
All Users | Vulnerability issues identified during test. Upgrade moment.js version to safer version v2.19.3 | ISM-12643 | |
Process Workflow | Administrators, Analysts | Entry Criteria on workflow load the first 100 entries | ISM-12638 |
Advanced Ticket Center | Administrators, Analysts | Role-based view for Change Request not working correctly | ISM-12623 |
Patch - April 2023
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| ISM Mobile App | All Users | Unable to login to mobile app after updating Luma integration parameters | ISM-12565 |
| Advance Ticket Center | All Users | Ticket Search in Advance Ticket Center does not honor filters applied. Search returns results from all tickets | ISM-12568 |
Search in the Advanced Ticket Center is not working for Self-Service users | ISM-12588 | ||
Issue with Reminder approvals notification for Service Request | ISM-12592 | ||
| Asset Discovery | Administrators, Analysts | Security vulnerabilities reported in asset discovery connector | ISM-12600 |
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| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| ISM Mobile App | All Users | Unable to login to mobile app after updating Luma integration parameters | ISM-12565 |
| Advance Ticket Center | All Users | Ticket Search in Advance Ticket Center does not honor filters applied. Search returns results from all tickets | ISM-12568 |
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| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Vulnerabilities Issues | All Users | Security Vulnerabilities reported on newly deployed on-premise ISM Environment. | ISM-12382 |
Patch - August 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Ticket Center | All Users | The recipient doesn't receive email from ISM due to 2 dots in the attachment name | ISM-12309 |
| Ticket Center | All Users | All approval phases appear instead of selected value for approver in Configuration Item | ISM-12337 |
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| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Ticket Center | All Users | Unable to add multiple attachments to ticket from email | ISM-12322 |
Patch - June 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Ticket Center | All Users | Outbound emails are not working when the customer is using their relay server | ISM-12196 |
Patch - May 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Single Sign-On (SSO) | Administrators, Analysts | Request the creation of a color theme | ISM-12232 |
| SLA | Administrators | Unable to create new SLA Target post new release | ISM-12255 |
| Ticket Center | All Users | Ticket getting created even though allow anonymous configuration parameter is set to No | ISM-12224 |
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